Customer Service Administrator - Low Rise

Empire Communities - Hamilton, ON (30+ days ago)

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Position Overview:
The Customer Service Administrator is responsible for coordinating on-site service/warranty administration and database management of Tarion obligations with purchasers, construction and trade partners from pre-delivery through to year-end warranty periods.

Key Functions & Duties:
Responsibilities of this position include, but are not limited to:

Coordinates follow up activities with purchaser, construction and service/warranty teams for service warranty issues
Receives, documents and communicates with purchaser’s inquiries to appropriate trades and departmental associates and provides timely responses to the new home customer
Enters and completes work orders in Rems/Newstar programs
Tracks and follow up on work order completion and provide timely, accurate responses to inquiries
Schedules and plans Service Technician schedules and trades to address deficiencies from the 30 day, Pre-PDI, PDI and year-end requests
Works in conjunction with the New Home Orientation Representative on warranty/service items
Assists with compiling new home packages, key packages
Attend Customer Care or Tarion seminars and attends home purchaser functions as required
Complies with legal, legislative and corporate safety requirements
Assist other associates when required in the interest of purchasers

Skills and Qualifications:
Must have 2-3 years of previous customer care experience in residential construction
Strong interpersonal skills
Strong customer service experience
Excellent organizational and planning skills to meet timelines
Effectively able to communicate information with professionalism
Excellent verbal and written communication
Microsoft Office applications – Excel, Word, Outlook Express
Previous REMS/Newstar experience preferred
Must be knowledgeable in Tarion Construction Performance Guidelines