Housekeeping Operations Manager

The Fairmont Chateau Lake Louise - Lake Louise, AB (30+ days ago)

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Primary Location
: Canada-Lake Louise-The Fairmont Chateau Lake Louise
Employee Status
: Regular

Housekeeping Manager

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests . Your leadership skills and the values you model as Housekeeping Manager will inspire your team – not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

Hotel Overview: Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Summary of Responsibilities:
Reporting to the Director, Housekeeping, responsibilities include but are not limited to:

Establish goals, measurements and results for the department
Recruit, coach and development department leaders
Positively impact colleague satisfaction and guest experience
Develop/update job descriptions, job task checklists and standard operating procedures
Coach, develop and manage the performance of the Housekeeping daytime supervisory team
Maintain all training documentation for Room Attendants and Supervisors
Plan, implement and track all deep cleaning and job cycle projects for guestrooms
Track and address all guest comments and concerns
Ensure core standards are implemented and audited
Assist the coordination of scheduling, vacation planning and department productivity results to budget
As sist in the development, implementation of a preventative maintenance plan to ensure the quality and efficiency of departmental tools and equipment
Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
Monitor/revise as needed, departmental health and safety tools including WCB and WHMIS training programs, policies and practices. Comply with all safety regulations and promote a safe work environment
Participate in guest room renovation projects
Monitor and enhance department environmental initiatives and recycling programs
Administer departmental payroll processes
Comply with all department policies, procedures, and service standards
Follow and proactively promote all health and safety policies and initiatives
Other duties as assigned

Proven ability to successfully lead and motivate colleagues
Previous management experience in Housekeeping is an asset
Strong organizational skills and the ability to maintain performance under pressure
Results driven, with the ability to demonstrate initiative and work under minimal supervision
Excellent communication skills, both written and verbal
Ability to effectively lead and engage a diverse and changing workforce
Working knowledge of relevant software (Property Manager, Outlook, Word, Excel)

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Visa Requirements: Applicants must be legally eligible to work in Canada

APPLY TODAY : We encourage you to visit our website to learn more about living and working in Lake Louise!


At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level
: Management / Supervisory
: Full-time
: Rotating / Shift Work
Closing Date
: 01.Sep.2020, 5:59:00 AM

Job Number: