Store Manager (Kelowna)

Growers Supply Company Ltd - Kelowna, BC (30+ days ago)

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Position Summary

The role of the Store Manager (Kelowna) is to ensure overall branch sales, service and operations are consistent with the direction and goals of Growers Supply Company Limited.

Responsibilities

The following key responsibilities are listed below within the scope of the position followed by specific activities associated with each responsibility. This position may require the individual to perform additional duties as required.

Employee Management

Interview and hire new staff in compliance with HR policy and procedure
Conduct performance reviews to maintain performance standards
Ensure adherence to company policies and procedures
Ensure cash handling, merchandising and inventory control policies and procedures are precisely communicated and followed
Identify training needs and assess skill levels of staff members
Monitor and control employee work schedules to ensure adequate staffing
Respectfully provide coaching and feedback for staff members
Exercise independent judgment and discretion in carrying out all managerial duties
Assist General Manager in all aspects of managerial duties as required

They will oversee the following staff:
Sales Counter Staff
Warehouse Manager
Warehouse Staff
Irrigation Staff

Sales

Actively build business by promoting products and services
Develop strategies to attain sales objectives for the branch
Manage expenses within established budget given by the Regional manager and manage finances within its restrictions

Customer Service

Provide customers with friendly, personal and efficient service
Ensure staff continues to develop customer service skills and stay current with GS products

Warehouse Management

Loading and unloading incoming/outgoing freight
Prepare order by pulling stock while maintaining stock inventories
Maintenance of company equipment including forklift, pallet jack, vehicles
Understand, support, and enforce proper company operations, and safe policies and procedures
Ensure health and safety requirements are met
Coordinate transportation of goods between branch locations
Adhere to procedures regarding transportation of dangerous goods
Oversee receiving and dispatch of goods

Administration

Maintain accurate and orderly files and records

Communication

Communicate any issues, injuries, or complaints to upper management/or HR
Collaborate well with co-workers and management to solve problems
Ensure effective communication with General Manager, Managers, and employees in order to improve decision making processes
Communicate effectively with customers in a courteous demeanor and follow up if necessary to ensure they are happy with their product
Leverage best practices for organization development and support with policies and procedures

Competencies

Knowledge:
WorkSafe BC regulations
To lead and manage people
MS Office

Skills:
Excellent communication and leadership skills
Strong interpersonal skills; able to deal effectively with all personality types
Solid customer service skills
Strong verbal and writing skills
Computer skills
Conflict resolution skills
Advanced planning and organizational skills

Behaviour and Abilities:
Build a professional rapport with all departments, employees, and managers
Ability to lead change and be diplomatic
Ability to positively develop a team and be a team player
Results driven
Proven sales and service abilities
Enjoys hands-on management style by working on the floor with the team as required

Qualifications

Education:
Essential:
Grade 12 minimum/ or equivalent

Preferred:
Post-secondary education in business/or related field

Training:
Essential:
General computer knowledge
Management Training Workshops
MS Office

Preferred:
Employee Engagement
Advanced computer skills

Experience:
Essential:
3-5 years of management and leadership experience
5 years industry-related experience