Client Care Representative

Sun Life Financial - Waterloo, ON (30+ days ago)

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You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
You belong here. Do you strive to make a difference? At the Sun Life Client Care Center, we are surrounded by people who recognize your potential and encourage you to flourish. We also offer stability to make sure you can enjoy time with your family and live healthier lifes!

At Sun Life Client Care Centre, our goal is to help fellow Canadians achieve lifetime financial security and live healthier lives. We are empowering our employees to do the right thing for one another and for our customers. We provide an environment where individual contribution is rewarded and teamwork is encouraged, where objectives are clearly defined and where our core values are always front and centre.

What we offer:
Make an impact: providing our clients a best-in-class customer service experience while helping them achieve lifetime financial security and live healthier lives
Rewards and Recognition: Competitive salary and incentives: $19.23/hour ($37,500/annually) plus a quarterly performance bonus with full benefits from the first day you join
Team Collaboration: Share your ideas and heard by being part of a team that is committed to each other and the communities it serves.
Worklife Balance: Take your weekends off: Our Client Care Centre is open Mon-Fri 8 AM – 8 PM
Stable work environment: As a leading international financial services organization, we currently provide protection and wealth products to over 37 million people in 26 countries, and almost 27,000 employees world-wide

What will you do?

Provide best-in-class client service: Help clients with questions about our products, services, policies and claims through inbound calls, chats and email
Problem Solve: Analyze and find solutions to client problems in a friendly and proactive way
Innovate: Provide clients with additional information on Sun Life’s products & services in support of their financial and health goals
Deliver Results: Ensure our clients have the right information taking the right amount of their time

What do you need to succeed?

Exceptional Communication Skills
Team Orientation
Problem Solving: skills
Willing to learn
Able to succeed in a fast paced environment

Interested in being part of our team? Please complete our two step application process.

1. Click “Apply” to send us your online job application

2.Then, complete an online assessment within 24 hours of submitting your job application using the link below.

Click on this link:

You will need to register with our partner Career Spark. Use the same email address in this step as used for your job application.

Salary Range: $37,500 - $38,500

Starting salary is $37,500 - $38,500, depending on location, with normal progression to $45,000 - $46,000 within 2 years for Client Care Representatives who meet expectations. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:
Call Centre

Posting End Date: