Care Manager

Bayshore Home Health - Burlington, ON (30+ days ago)

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Job Description

Care Manager required for the Halton area for a full-time position.

JOB SUMMARY
The Care Manager, under the direction of the Area Director, is responsible for client base growth, delivery of care and service to clients and families. The Care Manager assumes leadership with respect to client care within a defined geographic area.

DUTIES AND RESPONSIBILITIES

  • Build and nurture relationships with referral sources, families and clients within a defined geography
  • Plan and host formal and informal caregiver support groups within a defined geography
  • Promote Bayshore Home Health through participation in local healthcare or business committees as well as community events.
  • Assess or arrange for the initial consult with clients and families requiring licensed and unlicensed care and service
  • Maintain the role of single point of contact for clients and families for all matters
  • Develop and/or ensure that care/service plans are available for clients, visit clients as required and link in Nurse Consultant and other Bayshore as well as community resources as required
  • Support employees to ensure that client needs are being managed
  • Lead or assist with the integration of client satisfaction initiatives; ensure that all referred client concerns and complaints are satisfactorily addressed and documented in a timely manner.
  • Liaise with other members of the care team and community as required.
  • Provide in-person and virtual support for clients and caregivers as necessary on a 24/7 basis
  • Provide direct client care in emergency situations based on care plan

QUALIFICATIONS

Education
Graduation from an educational program focusing on geriatric care, community health or social work.

Experience
At least 1 year of recent experience with responsibilities for client acquisition, care management and business growth, preferably in a community setting.

Other Skills and Abilities
Exceptional interpersonal skills and ability to handle difficult situations in an objective consistent format; ability to work independently and effectively lead a team; above average report writing and communication skills; valid driver’s license; solid knowledge of the principles, practices, and methods of customer service, care management as well as program development, implementation and evaluation.

Internal candidates must have a track record of achievement in dealing with clients, business and relationship development and have consistently shown above average initiative.

Job Type: Full-time