Cosmetician PT

Loblaw Companies Limited - Winnipeg, MB (4 months ago)

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Location:
1155 Main St., Unit C, Winnipeg, Manitoba, R2W 3S4

President’s Choice Bank (PCF) is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial products and services across Canada. PCF is focused on providing everyday payment solutions and services that reward the everyday. It operates in the following segments:

Mastercard: The President’s Choice Financial Mastercard is offered and operated by President’s Choice Bank.
Insurance: Home and auto insurance are offered through affiliates and relationships with several insurance companies.
PC Optimum: All PC Financial payment card customers earn PC Optimum points that can be redeemed in participating Loblaw banner and Shoppers Drug Mart stores.
PC Services: this division of Loblaws Inc. operates in the same office location and includes The Mobile Shop and Gift Card businesses which are focused upon delivering convenience and exceptional value to LCL customers. Loblaws Inc. is a wholly-owned subsidiary of LCL.

LCL is Canada’s largest food distributor and has expanded into certain non-food categories, with operations across the country. LCL concentrates on food retailing with the objective of providing consumers with the best in one-stop shopping for everyday household needs.

PCF is an important business unit within LCL that manages and develops the products and service programs in order to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships. PCF’s vision is vision is to make the everyday simple and better.

SUMMARY:
To maximize sales of beauty products and services sold by Shoppers Drug Mart to customers by providing information, advice, application, counsel and instruction, while achieving excellence in sales and customer service.

DUTIES & RESPONSIBILITIES:
Sales Expectations
  • Promotes sales of the cosmetic products; provide information on new or existing products and services; demonstrations
  • Maximizes sales and awareness of promotional programs
  • Identifies customers’ needs and sells through demonstration and education
  • Provides superior customer service and consultative services demonstrations
  • Promotes sales through encouraging customers to participate in the PC Optimum program
  • Ensures prestige and derm brands are tracked and that daily targets are achieved
  • Seeks out development such as through workshop/education sessions to ensure product knowledge is current
  • Introduces and promotes Assisted Selling to customers
Customer Service
  • Promote a positive environment for customers and coworkers
  • Provides superior customer service, consultations, demonstrations (ie: make-up applications, skin care consultations, and fragrance demonstrations)
  • Builds customer loyalty through follow up and repeat business
  • Resolves customer complaints within guidelines
  • Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. • These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.
  • Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics
  • Actively promote and book appointments for in-Store events
Operations
  • Exhibits and promotes the company’s products and services and provides information to interested parties
  • If Cosmetician is a specific brand captain, ensures they attend appropriate vendor schools
  • Prepares displays and sets up promotions as directed by the Cosmetics Manager
  • Attends workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date ie: SDMU, Vendor schools, Cosmetics web based training, YouTube etc.
  • Adheres to Cosmetics Operating Standards
  • iPad in hand as a daily practice
  • Completes all required sales tracking forms
  • Implements eClienteling functions as a daily practice to support sales
  • Demonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full make up wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
  • Utilizes Derm Centre (if applicable) when conducting Skin Care Demonstrations and consultations aiming to achieve “3” per eight hour shift or “1” per four hour shift.
General
  • Complies with all health and safety regulations
  • Complies with all store policies and procedures
  • Complies with loss prevention policies and procedures and ensures they are executed in the department
  • Acts professionally at all times
  • Perform other duties as required
QUALIFICATIONS

Planning, Judgment and Decision Making
  • Independent thinking and decision – making when dealing with customer issues and devise appropriate solutions
  • Cosmetic selling tactics
Experience
  • Proven consultative skills to provide information, advice and guidance to customers on Shoppers Drug mart cosmetic products and services
  • A good knowledge of various cosmetic products and services available
  • Ability to conduct sit down makeup and skincare consultations and demonstrate application
  • Strong communication skills to present and instruct individuals and groups on the use of cosmetics
  • Skills to assess the best product for the individual need
  • Commitment to providing excellence in customer service
  • Punctual and reliable
  • Customer service oriented
  • Comfort level learning and implanting daily usage of the in-store tools and applications (ex: iPad, derm tools)
WORKING CONDITIONS
  • Ability to work flexible shifts which may include nights and weekends
  • Ability to work in a fragrance filled environment
PHYSICAL REQUIREMENTS
  • Ability to lift up to 50 pounds
  • Ability to climb ladder
  • Ability to bend and stretch to stock shelves
The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WRTL

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:
1

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.