Our culture and values are something we’re proud of, and are why we’re recognized as a “Top Company” to work for in Canada. At PwC we create leaders within our organization, within our clients’ organizations and within the community. We know great leaders inspire those around them and bring perspectives together to achieve what matters most. With PwC you’ll have a network for life. When you join us, you become part of an exclusive network of current PwC partners, staff and alumni, that will help you ignite a meaningful career.
A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.
Our team is led by the national administrative services team that oversees executive assistants and team assistants, administrative support concierge, dual support specialists, office services, document production, meeting and events, and project management. You’ll help our team with calendar management, internal and external client scheduling, travel arrangements, expense reconciliation, client or account research, report generation and review, and routine communication management.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
Calendar management – monitor and/or manage assigned partner(s) Google calendar. This includes responsibility for: arranging internal and external meetings, responding to changing priorities; the coordination of meeting logistics and the preparation of supporting material.
E-mail – monitor e-mail at the direction of assigned partner(s). This includes reviewing email for meeting invitations and taking action on specific requests at the direction of the partner.
Meeting Arrangements -Reserve conference rooms and arrange for catering, printing, set up conference calls using WebEx, Google Hangouts and video conference arrangements. Provide restaurant reservations, cancellations, recommendations. Organize logistics and materials for internal/external client and/or firm meetings on behalf of the partner.
Travel and expenses - Assist with travel arrangements—make booking in advance, prepare itinerary, coordinate last minute changes (flights, cars, hotels, team communications). Assist with passport and visa issues, maintain travel profiles. Assist with directions and local points of interest. Provide recurring review and submission of expenses. Proactively assist with Amex expense reconciliation.
Manage and update partner profiles and biographies on internal systems (e.g. Spark, LinkedIn and TalentLink).
Process invoices via ePayables as directed by partner.
Provide support for firm technology and changes in firm policy.
Other general administrative duties as defined on the PA Menu of Services.
Function as a backup for other team members and contribute to other teaming activities as directed.
Strong client service focus. Commitment to delivering high quality service to both external and internal clients, displaying an image of professionalism, discretion, integrity and tact.
The ability to work well both independently and in a team environment, by creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance support.
Excellent judgement and strong problem solving skills, including a proactive approach to working with staff and clients at all levels while demonstrating flexibility.
Exceptional organizational skills and ability to prioritize multiple responsibilities.
Effective listening skills; excellent oral and written communication.
Extensive technical knowledge and proficiency in Google Mail, Google Calendar, Google Hangouts, Lotus Notes, WebEx, iPhone, iPad and social media tools, i.e., LinkedIn etc.
Must be able to demonstrate intermediate proficiency levels in Google Applications (Docs, Sheets, Slides), and MS Office Suite (Word, Excel, PowerPoint).
Confidence in ability to work in a highly technical and ever changing work environment.
An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work.
This role is best suited to an individual who has a minimum of 5 or more years of relevant experience, or applicable transferable skills, supporting multiple staff at a senior level.
Previous experience working in a partnership or professional services firm is an asset.
High school diploma required. A post-secondary education is an asset.
Bilingualism is an asset/requirement.
Preferred working hours: Flexible working hours and ability to work overtime when required.
Why you’ll love working for PwC
We want you to love every (if not, almost every) minute of your career, having said this, we get it. Each life stage we go through comes with a new set of priorities and demands. This is why we support you through a range of financial and non-financial rewards and benefits, so regardless of your situation, there’s something for everyone.
Leading benefits for our permanent staff include:
A competitive compensation package
Sponsored investments, pensions and saving plans with matching firm contributions
PwC FlexBenefits, for personalised medical & dental coverage, including enhanced mental health benefit
Every day recognition and real time appreciation through our rewards and recognition program
Dress for your day with our flexible dress environment
Health, wellness and fitness perks
Family-friendly benefits, including maternity and parental leave policies and support networks to help you prepare for your successful return to work
Back-up child and elder care support
Career defining project work and international experience
Development opportunities including learning on the job, formal learning, learning from others and access to “Vantage” our digital learning system
Award winning programs including “Women in Leadership” and “Enhanced Pursuit Program”
A coach to help develop skills, diversify experiences and achieve career aspirations
Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.