PIC Private Client Service Associate

TD Bank - Richmond Hill, ON (30+ days ago)

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Department Overview

TD Wealth, Private Wealth Management (PWM) provides high-net worth clients with holistic discovery and planning towards customized wealth advice and solutions. Based on the commitment to discovering and achieving what truly matters to each client, PWM leverages a distinct discovery process and an integrated, team-based approach to build a wealth strategy that reflects each client's unique needs. As part of the commitment to OneTD, team members collaborate closely with each other to full franchise the client while delivering the full spectrum of PWM Services – Private Investment Advice, Private Investment Counsel, Private Banking, Private Trust and Wealth Advisory Services.

Private Investment Counsel provides the highest level of personalized service to high net worth and ultra-high net worth clients and their families, estates and trusts, charitable and business organizations, and Aboriginal communities. Portfolio Managers provide expertise with multi-style equity investments, fixed income, and alternative solutions to create customized strategies and tailored portfolios that reflect customer goals, values and personal risk tolerance, whether planning for retirement, running a business or acting on behalf of a charitable foundation. To complement the strength of the internal investment management expertise, a highly integrated and specialized team approach is employed to ensure comprehensive solutions are developed to address unique client needs. Roles in this group work in close partnership with other Wealth specialists and professionals across the full-service spectrum of the TD Wealth offering, including TD Asset Management, dedicated private banking services, estate and trust planning, business succession, tax planning and philanthropy.

Job Description

The Private Client Service Associate is responsible for providing consistent and accurate administrative, analytical and service support to a Portfolio Manager(s). They act as a secondary contact for the Portfolio Manager’s relationships. Actively contributes to business results by identifying potential sales opportunities when interacting with clients and performing internal duties. CSC designation is required for all new Private Client Service Associates or to be obtained within one year.

Demonstrate our commitment to being a customer-centric organization that puts customers first by ensuring legendary service is provided during every customer interaction to maximize retention and growth.

Act as a primary contact with regards to account administration and day-to-day inquiries in a courteous and professional manner, while exercising tact and discretion.
When in contact with a client, be proactive in looking for opportunities to deepen the client relationship and increase the number of wealth and TD services that clients participate in
Prepare the Portfolio Manager for the Annual Client Review (ACR) by producing an enhanced ACR agenda, identifying partner referral opportunities.
Play a lead role in identifying the clients to be proactively contacted by the Portfolio Manager/Private Client Service Associate on a weekly/monthly basis, in order to provide a legendary client experience.
In order to support a legendary client experience, work in an integrated manner with Center Partners for shared clients

Assist in the planning, recommendation and implementation of strategy to retain and develop business to support the growth of PIC
Assist Portfolio Manager(s) with the initiation of the IWPS by inputting as much salient data (received from the Portfolio Manager) as possible and through report creation.
Assist the Portfolio Manager(s) in the preparation of proposals, client correspondence, presentations, marketing and other materials for clients, prospects and partner meetings, as required.
Follow-up to ensure model instructions and trades submitted by the Portfolio Manager are executed correctly and in a timely manner.
Maintain an accurate and current database of relevant client information Creosus, including diarized transfer requests, statement issues and special projects.

Execute in a manner that is compliant with regulations policies and procedures.
Assist the Portfolio Manager(s) with the preparation of the Annual Portfolio Plan by leveraging client information such as existing TD and Wealth products.
Maintain continuous compliance with industry regulations and TDBF/PIC policies and procedures
Maintain complete familiarity and adherence to all compliance requirements as outlined in PIC's policies and procedures for all clients.
Ensure all documents are complete and accurate prior to submitting to WM Operations for processing; know and adhere to processing SLAs within the various areas of WM Operations.

Contribute individually and as a team member, to ensure strong performance, collaboration and enthusiasm that sets PCG apart from our competitors.
Contribute to a positive work environment and improve team dynamics, while assisting with client events and office functions.
Support a team oriented environment by sharing information and offering support to coworkers.
Complete a Personal Development Plan to achieve ongoing professional development and maintain working knowledge of the securities and financial services industry through continuing education.

Job Requirements

Undergraduate Degree or Community College Diploma preferred
Possess excellent communication skills
Proven ability to deliver a high level of client service
Detail oriented and highly organized
Ability to work in a fast-paced, dynamic environment.
Proficient with firm software & MS Office Suite

Additional Information

Additional details/duties that will be involved in this role include:
Supporting the number one team in Canada – Fast paced opportunity
Monthly/quarterly reporting/statements
Annual Client Review preparation including reports and spreadsheet
Ad-hoc reporting/statements requests
Tax documentation pull-down
Working knowledge of Excel for internal and client presentations
Admin focused
Hours count towards CFA designation
Entering and maintaining client files in databases
tax and financial reporting and basic-to-working investment knowledge


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job FamilyPrivate Investment Council
Job Category - Primary

Wealth Management

Job Category(s)Wealth Management


Business LineTD Wealth
Time Type

Full Time

Employment TypeRegular


**Province/State (Primary)Ontario
City (Primary)

Richmond Hill

Work Location220 Commerce Valley Drive West Richmond Hill Retail