Reporting to the Store Manager, the Operations Manager drives the business by providing direction and leadership to the Customer Service and Merchandising departments. In this position you will create an open, inclusive environment, establish mutual respect, set realistic goals and objectives, address conflicts quickly and positively, and attract and develop high potential associates. You will be responsible for supervising the Merchandising, Operations, Office, and Customer Service staff. The ideal candidate will manage the team with integrity, honesty and knowledge that promote the culture, the values, and the mission of The Brick.
Implement, communicate and ensure compliance with all operating procedures, processes and policies
Recruit and develop employees through coaching, mentoring and training ; set goals with employees and conduct performance appraisals
Handle escalated customer service issues and offer solutions
Increase location profitability and efficiency
Maintain excellence in store merchandising, detail and customer service
Ensure 100% customer satisfaction
Promote team work within all departments
Minimize errors and ensure a high-level of data entry accuracy
Maintain store inventory levels and accuracy
Control and reporting of Accounts Receivable and Accounts Payable
High school diploma or equivalent; post secondary education an asset
2 or more years of Supervisory or Management experience in a Retail environment
2 or more years of Customer Service or Sales experience
Successful track record in customer service, operations and merchandising
Excellent communication, interpersonal and problem solving skills
Ability to lead, motivate and manage a team
Highly developed time management and organizational skills
Working knowledge of retail operating systems
Flexibility to work any shift, including evenings and weekends, as required
Why Work for The Brick?
Flexible 'employer-paid' benefits including Health, Dental and Paramedical Services for you and your family
Career progression program
Access to free personal development training through “The Brick University”
Employee discounts & Personal 'Paid' days off
Recognition, incentives, prizes and giveaways!
Be a part of Canada’s largest home furnishings retailer!
Number one in quality home furnishings across Canada.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
High School Diploma (or Equivalent)