Guest Experience Agent

Best Western Wainwright Inn & Suites - Wainwright, AB (30+ days ago)

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Best Western Wainwright Inn & Suites is looking to add to our Guest Service team. Our team prides ourselves on delivering superior customer care. Best Western International, The World's Biggest Hotel Family, has been serving guests for over 60 years. You know our brand. Perhaps you've even been our guest. If so, then you know we treat our guests like family. What you may not know is that we treat our team members like family, too. When you join the Best Western team, you work among the best in the hotel industry. Our company is thriving, growing and creating new business every day. Our strength is the creativity of our people who partner to provide superior customer care to make every guest interaction memorable. We strive to make our working environment comfortable and welcoming so that our team members feel as valued as our guests. Are you detail oriented, organized, and driven by your passion for customer service? Did you answer yes to the questions above? Well what are you waiting for, apply now!

Job duties and responsibilities include, but are not limited to:

All duties of a Guest Service Agent including providing superior customer care, check-ins, check-outs, creating/cancelling reservations * Checks front office accounting records for accuracy and compiles information for the hotel’s financial records * Tracks room revenues, occupancy percentages, and other front office operating statistics. * Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day. * Performs walk-about security checks using stairs midway through shift to ensure no doors are open (guest, storage and exterior), ensure no loiterers in property, notes any repairs/cleaning. * Verifies all account postings and balances. * Summarizes results of operations and prepares reports for management. * Prepares and sets up and stocks continental breakfast in the absence of the breakfast attendant. * Folds and washes/dries laundry when needed. * Performs other duties as assigned. Experience or exposure in a Guest Service position is an asset * Experience or exposure to a Hotel environment is preferred.

QUALIFICATIONS: * Experience in the service industry an asset, but we will train the right individual * Stable Work History * High level of care, enthusiasm, and energy * Creative, detail oriented, independent team player * Flexible schedule available 7 days a week, including weekends and holidays.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Job Type: Full-time

Job Type: Full-time