Senior Communications Coordinator (12 month contract)

Loblaw Companies Limited - Brampton, ON (5 months ago)

Apply Now

1 Presidents Choice Circle, Brampton, Ontario, L6Y 5S5

C’est toute une décision que de se joindre à une entreprise. Nous offrons des perspectives d’emploi à des personnes qui, comme vous, sont travaillantes, dynamiques et fiables.

Pourquoi ce role est-il important?

The Senior Coordinator, Communications for Customer Care is responsible for supporting the Customer Care team with internal and external (customer facing) communications that represent the company in a professional manner. The deal candidate will develop statements for both oral, written and social media communication. These statements will instill confidence in our customers who have shared their concerns regarding shopping experiences, loyalty membership and product issues. This involves dedication and passion for customer service with solid understanding of the retail and loyalty business and customer satisfaction. They will engage the appropriate stakeholders and keep them engaged to deliver the appropriate response in a timely manner.

What You'll Do:
Prepares oral, written and social media communication responses (work with translation department for document translation) and post accordingly for the respective teams.
Liase with Public Relations and various business units to obtain positioning statement information
Provide support to Senior Customer Service Representatives and on their written communications and escalated correspondence
Maintain clear communication and positive relationships with both internal and external stakeholders.
Assist with special / tasks projects as required.
Support rapid response processes to ensure the company anticipates and/or responds rapidly and effectively to any situation requiring an urgent response
Stay on top of industry issues and relevant industry, market and competitor news to be ready to respond quickly.
Proactively seek information regarding trends, references in media in order to be prepared for incoming inquiries from customers.
Maintain Salesforce and SharePoint
Create and Update Knowledge Article requests within the allotted Service Levels
Support with any additional customer care duties

What You'll Need:
Post-secondary education (Major in Communications, PR or Business an asset)
3+ years of related experience including expertise with various social media channels
Highly organized, able to prioritize effectively and work independently in a fast paced environment. Able to handle challenging timelines
Experience in Corporate Communications or Public Relations is preferable
French communication skills are considered an asset


Comment R é ussir:
Chez Loblaw, nous recherchons toujours des personnes formidables pour continuellement renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens.

Si cela vous ressemble et que vous êtes ouvert d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail aux détails dynamiques, postulez aujourd’hui.

En outre, nous croyons que la conformité aux lois consiste à faire ce qu'il faut. Le respect de la loi fait partie de notre Code de conduite; il renforce ce que nos clients et nos parties prenantes attendent de nous.

Type d'emploi:
Temps plein

Poste régulier

Loblaw considère que la diversité culturelle du Canada est une source de fierté nationale et un symbole de force. Nous nous sommes donné comme priorité de refléter la diversité croissante du Canada dans les produits que nous vendons, les gens que nous embauchons et notre culture d’entreprise. Des accommodements sont disponibles sur demande pour les postulants et collègues atteints d’un handicap.

Remarque : Si vous avez accès à Libre-service de l’employé (ESS) dans Workday, veuillez postuler à cet emploi en utilisant l’application Workday.