Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?
We are looking for an upbeat and proactive Audio/Visual Support Consultant for our Calgary branch! You will contribute to the business in a number of ways including working with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.
A Day in the Life:
Assisting all customers with their questions about any of our supported software and computing platforms.
Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency
Troubleshoot and diagnose problems and resolve Tier 1 incidents, per the client and/or LVS service catalog.
Escalate Tier 2 incidents according to client specifications
Install applications and computer peripherals
Conduct remote troubleshooting
Track and escalate outages
What You Bring:
5-7 years of related IT experience, Deskside and Audio Visual support roles
Knowledge Audio Visual systems; Crestron, Cisco, Polycom, and Logitech
Experience supporting Microsoft environments in a deskside support role
Experience with the following:
Supporting AV equipment and its supporting technologies in large environments
Microsoft Office 2010 / 2013 / O365
Windows Desktop OS / Mac OS environments
PC / printer hardware / VPN / Citrix
Supporting mobile devices
ITIL Incident Management understanding
Ability to diagnose, research and solve technical and data issues independently
Ability to work with ServiceNOW
Excellent problem-solving and multitasking skills
What Makes You Extra Awesome:
Why Work at Long View?
Great People and Culture
Interesting Work – Be part of exciting projects while accessing all the latest technologies
Fun is one of our core values
Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!
Recruiter: Travis Lubky
Job Type: Permanent