Audio/Visual Support Consultant

Long View Systems - Calgary, AB (30+ days ago)

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Are you passionate about people and working for a company that values FUN and offers an environment where you can flourish?

We are looking for an upbeat and proactive Audio/Visual Support Consultant for our Calgary branch! You will contribute to the business in a number of ways including working with end users ranging from entry level to C-level executives with queries related to the supported software, hardware and computing platforms in a professional and courteous manner.

A Day in the Life:
Assisting all customers with their questions about any of our supported software and computing platforms.

Monitor the performance of the company’s desktop infrastructure and device plans for improved efficiency

Troubleshoot and diagnose problems and resolve Tier 1 incidents, per the client and/or LVS service catalog.

Escalate Tier 2 incidents according to client specifications

Install applications and computer peripherals

Conduct remote troubleshooting

Track and escalate outages

What You Bring:
5-7 years of related IT experience, Deskside and Audio Visual support roles

Knowledge Audio Visual systems; Crestron, Cisco, Polycom, and Logitech

Experience supporting Microsoft environments in a deskside support role

Experience with the following:
Supporting AV equipment and its supporting technologies in large environments
Microsoft Office 2010 / 2013 / O365
Windows Desktop OS / Mac OS environments
Remote support
PC / printer hardware / VPN / Citrix
Supporting mobile devices

ITIL Incident Management understanding
Ability to diagnose, research and solve technical and data issues independently
Ability to work with ServiceNOW
Excellent problem-solving and multitasking skills

What Makes You Extra Awesome:
Post-secondary education

A+ certification

Why Work at Long View?

Great People and Culture

Interesting Work – Be part of exciting projects while accessing all the latest technologies

Fun is one of our core values

Want to learn more about our culture and life at Long View? Check us out on LinkedIn, Twitter and Instagram!

Recruiter: Travis Lubky

Location: Calgary

Job Type: Permanent