Bus Operator

City of Ottawa - Ottawa, ON (30+ days ago)

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Competition Number: 2021-EX-EN-53107599-01
Competition posting date: 2021-05-12
Competition closing date: 2021-07-16

Transportation Services Department, Transit Operations Service, Bus & Para Transit Operations Branch
Full-time Continuous Positions - 40 hours/week - (Shift Work)
Affiliation: ATU 279
Training rate is 50% of full-time Bus Operator wage rate ($16.259/hr) (2021 Rates of Pay)
Note: Rates of pay after successful completion of training is:
1st - 8 months - 85% of Bus Operator rate ($27.639/hr)
9th - 15 months - 90% of Bus Operator rate ($29.265/hr)
16th - 23 months - 95% of Bus Operator rate ($30.891//hr)
After 24 months - Full Bus Operator rate ($32.517/hr) (2021 Rates of Pay).
Location: Transit Service, 1500 St.Laurent

Category: Ongoing Inventories
Employment Group: Transportation

This year the 2021 Bus Operator job Inventory will be held in two phases.

Phase One will be accepting applications from May 12, 2021 to July 16, 2021.

Phase Two, will be launching in early August 2021, as an on-going inventory until December 31, 2021.

Job Summary

The Bus Operator operates City of Ottawa buses in accordance with the Highway Traffic Act and corporate policy. Promotes a customer service mindset when interacting with the general public and is responsible to provide a safe, comfortable, efficient and reliable transportation service.

Bus Operators who temporarily work in the roles of Operator/Bilingual Sightseeing and Charter Sightseeing and Operator/Platform Instructor will be paid the appropriate rate or differential for the time that this work is performed.

Education & Experience

Ontario Secondary School Diploma (grade 12) or recognized equivalency.

Minimum five (5) years driving experience with a clean driving record free of demerit points and including ideally a minimum three (3) years of relevant customer service experience including direct contact with the public and dealing with a diverse population.

  • Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
Language, Certificates & Licenses

Valid Ontario unrestricted "G" class driver’s license (or provincial equivalent) with 0 demerit points accumulated.

Must be able to pass prior to hire the Ministry of Transportation of Ontario (MTO) medical exam required to obtain a class "C" licence.

Driver's abstract with no demerit points and to the satisfaction of the City (recent convictions, discharges and other actions appearing on the driver's abstract may be considered).

The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction. Police record checks completed by a third-party company will not be accepted.

English oral, reading, writing is required for all positions.

Some positions may be designated Day 1 Ready with an immediate requirement for language proficiency in

both English and French as follows:
French oral; reading required.
English oral, reading, writing required.
Candidates must meet language requirements for the position to be considered for hire.


City of Ottawa landmarks and locations.

Competencies & Skills
Applicants must have the ability to operate vehicles safely, defensively and within the standard safety guidelines, regulations and restrictions of Transit Services and/or Ministry of Transportation
Available and able to work overtime, and work a variety of scheduled shifts including split shifts, weekends, evenings and holidays, as per the collective agreement
Able to adapt/react to changes in operating conditions/environment
Able to operate in a highly diverse cultural community
Attentive to detail and able to adhere to specific detailed procedures
Persuasive and tactful with excellent interpersonal and oral communication skills
Possess good written communication skills
Basic understanding of and ability to use computers
Able to multi-task, solve problems and make decisions
Able to remain calm in stressful situations
Able to exercise sound judgement
Able to work with minimum direct supervision and in a team environment

Applicants must be able to meet the physical requirements of the job including but not limited to performing the following tasks, which are repetitive and constant during a normal shift as a Bus Operator:

Ability to sit for long periods of time in the driver's seat while wearing a seat belt
Ability to bend, twist body and to manipulate controls independently or simultaneously at any given time, while wearing a seatbelt in the driver's seat
Ability to "reach over-head" with both arms to manipulate controls
Constant twisting and neck rotation of different ranges to check mirrors, bus passes, etc.
Ability to perform required MTO pre-trip inspection, which involves walking, bending, squatting, climbing, reaching, twisting body in many different positions
Medium duty lifting while assisting customers with special needs
Constant gripping, pulling and pushing to manipulate control (steering controls, control valves, etc.)
Bending, stooping, crouching and twisting in order to keep stairway clear of ice and snow build-up
Ability to manipulate dual foot controls independently or simultaneously at any given time
Ability to use a radio and microphone and to communicate effectively
Ability to call out stops as per the CTA directive
Ability to read and understand trip dockets
Ability to operate a bus in high-density traffic in the downtown core
Ability to react and deal with emergency situations as they arise
Ability to talk to and assist passengers while safely operating a bus