Customer Success Specialist

Williams Scotsman - Gormley, ON (4 months ago)

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We’re READY TO WORK, are you?

WillScot seeks an energetic and motivated, French and English Speaking Customer Success Specialist to join our growing Customer Success Team! Are you a Rockstar? Are you looking for the next step in your career?

WHO WE ARE:
WillScot (NASDAQ WSC) is the industry leader in providing storage solutions and modular workplace solutions to customers across North America. Our buildings are used for a variety of applications from construction trailers, to portable classrooms, even medical facilities… Chances are you’ve been in a WillScot building recently! Read more about our opportunity below and if you’re READY TO WORK, apply today!

WHO WE NEED:
Hard work, talent, and the will to succeed count at WillScot. We're seeking people passionate about their career and excited to provide our customers a level of service unmatched in our industry!

ABOUT THE JOB:
Our Customer Success Specialist (CSS) acts as a liaison; communicating with customers, providing information and resolving any emerging issues with accuracy and efficiency. This means being able to think quickly on your feet, maintaining professionalism, and finding a way to make the customer experience fantastic!

WHAT YOU’LL BE DOING:
Serving as the primary point of contact for customer transactions through the full cycle
Processing transactional orders to insure accuracy
Obtaining and processing signed lease agreements/contracts and/or purchase orders
Collecting accurate insurance certificate or ensuring customers are enrolled in the WS program
Collecting payments accurately using a company-preferred method of invoice and payment
Much more!

EDUCATION AND QUALIFICATIONS:
High school degree or GED required.
College Degree preferred; but not necessary.
Relevant work experience will also be considered!
Ability to thrive in a fast-paced environment!
Strong phone contact handling skills is a must!
Experience with Salesforce or a similar CRM is a plus.
The importance of being a positive member of the team cannot be overstated. Together we are stronger!
Bilingual (English/French) is preferred!
The opportunity to advance your career is ready for the taking at WillScot; if you’re READY TO WORK, apply today!

See more about WillScot and what we do on our YouTube Channel!

WillScot Canada offers all full-time employees great work/life balance and a comprehensive benefits package.

Canadian employees start with 11 vacation days, 2 personal days, statutory holidays, +2 company assigned holidays!
WillScot’s RRSP plan offers immediate enrollment and a generous match
We offer excellent medical, prescription, dental and vision plans 100% employer paid
You receive paid short-term disability, life insurance, and an employee assistance program
Tuition Reimbursement, Rewards and Recognition Programs, and Employee Discount Programs
Collaboration Excellence Empowerment Innovation

WillScot, headquartered in historic Fell’s Point, Baltimore, MD, is a leading provider of space solutions for the construction, education, energy, industrial, commercial/retail, healthcare, and government markets. We serve ~50,000 customers with space solution needs daily, through a network of 100+ branch locations throughout North America.

Our legacy is rooted in product innovation, a reputation for exceptional customer service, effective management of business operations, and the ability to attract and retain the industry’s most talented staff and management team. Our values guide us to achieving our true potential and create an inclusive work environment which allows every person to thrive.

WillScot is an Equal Opportunity Employer: AA/EEO/W/M/Vet/Disabled.

For more information visit our website at www.willscot.ca