Account Associate - Client Experience

Xerox - Toronto, ON (30+ days ago)

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Day Shift: Ability to work weekends and evenings required.

Position Concept:
  • Part of a cross functional team working in a fast-paced environment to support guest needs within the Hotel's Business Centre.
  • Position requires a person with polish and professionalism and superior customer service skills.
Responsibilities include:
  • Coordinating email communication between guest and hotel staff.
  • Handling incoming (+ outgoing) packages for hotel guests.
  • Supporting guests with their printing needs.
  • Completing overflow work from the day shift (light print production (Mono + colour + bindery)).
  • Troubleshoot + support small fleet of printers.
  • Preparing end of day reports.
  • Interfacing with multiple hotel departments to support conference services.
  • Interacting with guests and colleagues professionally.
  • Ability to communicate clearly and concisely (spoken & written).
  • Impeccable presentation & customer service skills while interacting with guests and colleagues.
  • Creative problem solving in the face of challenging customers.
  • Effective organizational skills.
  • Ability to lift 50lbs.
  • Experience in customer facing role / customer service role (3-5 years experience).
  • Knowledge of Microsoft Office products (Word, Outlook, Excel, Powerpoint)