Customer Service

TITIKA Active Couture - Markham, ON (30+ days ago)

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Job Description

Life is complicated. Picking what to wear should not be. We infuse luxurious, technologically advanced fabrics into all-situation wear. From daily essentials, performance gear to runway inspired pieces, you can focus on the more important stuff, like love, fun and living.

TITIKA strives to redefine activewear with smart, stylish and functional designs. Leggings are no longer confined to yoga studios and can seamlessly transitioned to the boardroom or a night out. TITIKA brings a new level of liberation so we can all live our most Versatile. Active. Life.

Job Overview

Due to the tremendous growth of the TITIKA global markets, TITIKA is looking for sales-oriented, customer-driven and social media-savvy customer service representatives to join our team.

As a Bilingual E-Commerce & Customer Support Specialist, you will offer excellent customer care via email, online chat and phone. You will have the opportunities to share exemplary product knowledge, online ordering process and other relevant instructions to drive the online sales globally. The candidate will collaborate with the marketing team to translate and edit the content of product descriptions on the global e-commerce website.

Job Responsibilities:

Manage all online CRM tools, include online chat tools, WhatsApp, phone calls, and emails, to guide customers to purchase and answer customer questions for all three markets (U.S., Canada and Hongkong) in a timely manner;

Contact customers and provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.

Responsible for handling online order evaluation, questions, return and exchange, complaints, etc.,

To meet TITIKA’s products offering and the international market need, in keeping with the TITIKA ‘voice’ and tone per audience and channel.

Social media engagement with consumers to get consumer to ecommerce site and support on-line sale channel

Identifying customers’ needs, clarify information, research every issue and providing solutions and navigate customers to place orders

Diligent and eager to learn, team spirit, strong sense of responsibility, for communication, willing to cooperate with others, strong execution, high efficiency;

Collaborating closely with the marketing team for improved website contents (product information and pictures etc).

Job requirements:

Bachelor’s Degree, preferably in Business, Marketing, E-Commerce, or equivalent E-Commerce experience

Familiar with online store operations, e-commerce operations and rules, with online sales experience;

Technical knowledge and hands-on experience in e-Commerce, E-Blast, SEO, SEM, social media and digital marketing.

Have sales, serve customer awareness, strong affinity, cheerful personality, and work patience;

Ability to work effectively in a collaborative, team environment-team player mentality at all times

Solid communication and interpersonal skills - Proficiency in English required.

E-commerce support: 1 year (preferred)

Sales & customer service: 1 year (preferred)

Job Type: Full-time

Job Type: Full-time

Experience:

  • E-commerce: 1 year (Preferred)
  • customer service: 1 year (Preferred)

Language:

  • English (Preferred)