Online Customer Service Specialist

BrightPics Inc. - Toronto, ON (5 months ago)

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As a small Canadian school photography company going into our thirteenth year we understand the importance of photography to students, families and schools.

Our Brightpics team is highly experienced in both photography and customer care. We are committed to providing the best customer service and high quality products.

We have a friendly and helpful customer service team at our office working to answer any inquiries, to place orders, and to make sure our customers are satisfied with our products and services. Our experienced photographers are approachable and professional, working each time to get the best quality photo of your child. We also provide representatives for each school to assure that each school’s individual needs are met, working together to create packages for school events and the appropriate photography program for their students. Together, our Brightpics team is focused on providing individualized care for our customers through the production of stylized, professional and unique photographs and products.

At this time we are looking to fill the following position:

ONLINE/CUSTOMER SERVICE SPECIALIST (FULL TIME/ SEASONAL) *

Job Duties and Responsibilities:

  • Organization of orders to be input
  • Online order export using Microsoft Excel
  • Order processing- date entry, ensuring accuracy
  • Place custom orders including corrections/replacements
  • Appointment scheduling- graduation shoots
  • Customer service via phone/email
  • Provide online support, take phone orders, provide updates on order status

Experience:

  • Courteous with strong customer service skills
  • Ability to effectively communicate verbally and in writing
  • Computer navigation skills and PC knowledge
  • Ability to work as a team member, as well as independently
  • Tolerance for repetitive work in a fast-paced, high production environment
  • Skilled in multi-tasking, and provides flexibility to adapt to changes quickly

*SEASONAL - Employment beginning September after Labour Day until mid December (as our office is closed during the school Holiday Break). It then begins again from January until the middle of June. Monday to Friday from 8:30am -4:00pm

Job Type: Full-time

Experience:

  • Customer Service: 2 years (Required)
  • photography: 2 years (Preferred)

Language:

  • English (Required)