About the Job
This role requires an individual to have strong communication skills combined with some technical (Programming/IT) knowledge.
The successful candidate will start from Technical Support team and help Dundas users get the most out of Dundas products. Together with colleagues, the candidate will answer clients' questions and help resolve reported issues through scheduled phone calls, emails and via GoToMeeting. The candidate will act as a communication bridge between users and the R&D team. The candidate will also work closely with our Sales Executives to ensure a high level of customer success implementation and client satisfaction.
This is a full-time position. Work would be done on site (at our Toronto, Ontario, Canada offices); therefore any potential candidate must be eligible to work in Canada.
Dundas Data Visualization has a tradition of promoting from within. After a successful Support tenure, potential career paths include Trainer/Consultant in Professional Services team, Solutions Architect in our Pre-Sales team, or Software Developer/QA tester in our R&D team, based on performance, area of interests and opportunities.
Your Technical Skills
Must have a degree (or college certificate) in computer science or any other related field or must have 2+ years practical experience
1+ year experience with databases (SQL/MySQL, Oracle…) including writing simple queries and scripts, perform simple database administration tasks, and understand fundamental database principles
Familiar with any reporting tools such as Reporting Services, Crystal Reports, Excelsus etc. will be a plus
Familiar with the business intelligence industry will be a plus
Some IT/Networking knowledge will be a plus
Your Soft Skills
Strong communication and comprehension skills, both verbal and written
Strong problem solving/troubleshooting skills
Strong organizational skills with the ability to multi-task
Willing to learn new skills on a regular basis, both on and off the job
Able to understand customer issues/requirements
Able to work well within a team, yet be able to work autonomously
Able to work in a company with an open and casual work environment
Very accurate attention to detail
This is a full-time position. Work is done on site (at our Toronto, Ontario, Canada offices), therefore any potential candidate must be eligible to work in Canada.
Questions about this position
If you have any questions about this position or our company please feel free to ask; we will be more than glad to ensure you have the information you need. Just e-mail us at firstname.lastname@example.org.
How to Apply
Please send an e-mail with your resume to: email@example.com and note the job title in the subject. If a development test is required for the position, you must also include your finished test in the e-mail.
We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.