Electro-mechanical Technician

CTG Group - Mississauga, ON (5 months ago)

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CTG is currently recruiting for an Electro Mechanic Technician in Mississauga, ON.

Please submit an update resume in word format.
Preferred: COMPTIA – A+ / PDI
Duration: Long-term contract opportunity
Compensation: Based on experience
Hours: 8:30 AM - 5:00 PM

Role Overview:
An Electro Mechanic Technician is accountable for servicing and repairing a variety of products and additional duties, as required. The role responsibilities typically involves the installation and routine maintenance on copiers, printers and MFD’s within a specified geography.

1-3 years of experience as a Customer Service in an on-site break-fix role preferred.
Must have a solid understanding of electromechanical systems and be able to troubleshoot to the component level using diagnostic processes and test equipment.
Possess a valid (full) driver’s license (the license may not include restrictions) and a satisfactory driving record as determined by Client (Requires sufficient insurance coverage for use of personal vehicle while on company business, as required).
Ability and willingness to work variable hours (extended hours, weekends, on call, abbreviated work week)
Ability to pass color test, as required.
Demonstrated Windows and Network Connectivity competency & MS Office experience
Exceptional communication and customer service skills and the ability and desire to work in a collaborative team environment.

Key Responsibilities:
Client focus:
Uses basic information about the customer to anticipate needs and to represent client in a professional manner.
Puts the customer first and works with other client employees as required to ensure the delivery of service or the Service Level Agreement (SLA) as relevant.
Communicates clearly and confidently with the customer both written and orally as required.

Mechanical Expertise:
Performs full range of maintenance on copiers, printers and MFD`s including technical diagnostics, software loads, print driver installs, network installations, removal, retrofit and customer call assistance.
Corrects service problems within the assigned products with some assistance, as required.

Color Theory:
Must have a basic understanding of color theory.

Software Networking & Connectivity:
Basic Windows and Network Connectivity knowledge
Can complete basic installs: must be able to connect individual devices to the customer’s network and install drivers onto PCs.

Minimum: High School Diploma / GED (classes and experience with computers, electronics, mechanics, etc. is desired)