Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
Housing and Ancillary Services is committed to providing the best student experience through the development of a thriving community within Platt’s Lane Estates. We provide programs and services which engage our diverse student population, and their families, in purposeful campus and community experiences that lead to personal growth, inclusive community standards, and global citizenship.
The Community Development Leader (CDL) is responsible for creating a supportive community within Platt’s Lane Estates (PLE). The CDL will plan and facilitate programs that meet the needs of the PLE community. The incumbent must be self-motivated, have strong leadership and organizational skills, and require little supervision. Demonstrated initiative and an understanding of Student Development Theory and curriculum design is preferred. Under the supervision of the Associate Director, Residence Engagement, the CDL’s responsibilities are to:
1. Respond to identified community needs by developing, organizing, and delivering social and educational, and needs-based programs for the community.
- Assess the needs of a diverse community while considering the age and demographic of tenants and their families.
- Respond to the needs identified in PLE by developing, organizing and delivering social, educational and needs-based programs.
- Work with the University Apartments CDL to develop large-scale, community-wide programs (e.g. Tenant Appreciation BBQ, New Tenant Meet and Greet, and the Niagara Falls Trip).
- Create a programming plan each month, in consultation with the Associate Director, Residence Engagement.
- Keep a program database to review, revise, update, and evaluate current programs.
- Regularly update information in PLE advertising spaces.
- Provide assistance to OREP programs and initiatives when needed.
- Work closely with the Programming Coordinators; Associate Director, Residence Engagement; Director, Facilities; Associate Director, Client Services & Recruitment; Coordinator, Western Apartments; Rental Office Clerks; and the Off-Campus Housing Office to identify and deliver key messages and educational programs for tenants.
2. Promote involvement and engagement within the community.
- Serve as a resource of information about programs and options available on campus, or seek out appropriate information.
- Encourage engagement of PLE tenants by involving them in the planning of programs, and on-campus leadership and service learning opportunities.
- Understand and leverage resources available (Programming Coordinators, Associate Directors, USC, other campus partners).
- Manage the PLE Volunteer Council and its members, who assist with programming, attend regular meetings, and identify community needs from a tenant perspective.
- Monitor the ‘Platt’s Lane Estates Community’ Facebook group to oversee tenant communications, share important messaging, and promote PLE programs.
3. Communicate effectively to build awareness around upcoming events and important operational dates.
- Ensure tenants are aware of upcoming important operational dates based on community needs (lease renewing, childcare application dates, etc).
- Communicate positively and directly with tenants, the PLE Rental Office, and the Associate Director, Residence Engagement
- Refer and direct tenant concerns regarding facilities and other Residential Tenancies Act (RTA) issues to the Rental Office.
- Collaborate with Housing & Ancillary Services Marketing team to develop a seasonal tenant newsletter to promote events and relay important information.
- Communicate with the Housing & Ancillary Services Marketing team to advertise upcoming events and programs within PLE utilizing various communication methods (posters, social media, etc.).
- Attend all meetings on a regular basis and submit all administrative paperwork in a timely manner.
- Be supportive of programs conducted by fellow colleagues and campus partners by assisting, promoting, and attending these programs when needed.
- Consistently work with campus and residence partners to develop a strong team and to be aware of programs and events.
4. Act as a role model of respect for self, others, and the community.
- Refrain from behaviours that would undermine your position of leadership.
- Respect the dignity and diversity of each tenant and encourage the same from others.
- Abide by community standards (RTA, University Apartment Handbook).
- Create an inclusive atmosphere and promote a sense of belonging for each PLE tenant.
- Maintain confidentiality about job-related issues.
- Complete risk assessments to ensure safety and security is properly considered while programming and event planning.
- Attend all mandatory training sessions, including the Leadership & Development Conference in August and Just In Time workshops in the fall and spring terms.
- Active Listening and Advising
- Collaboration and Teamwork
- Communication and Interpersonal Relationships
- Conflict Resolution and Mediation
- Critical Thinking and Problem Solving
- Flexibility and Adaptability
- Background in Residence Life or Community Development preferred
- Knowledge of student development theory and curriculum development is preferred
- Knowledge of family and child development theory
- Event planning experience
- Standard First Aid Certificate
- Demonstrated understanding of the University Apartment Handbook
- Adherence to all written and verbal protocols established by the Associate Director, Residence Engagement and the Division of Housing and Ancillary Services
- Punctual and regular participation and attendance at all meetings
- Prepared and thoughtful participation in regular meetings with Associate Director, Residence Engagement
- Achievement of community development goals
- Thorough and timely completion of administrative duties (e.g. tenant communication, newsletter, log sheets, expense reimbursement forms)
- Effective communication with fellow colleagues, tenants and the Associate Director, Residence Engagement
- Timely and comprehensive submission of weekly completed log sheets, management of the CDL budget, and other administrative paperwork
- Timely and comprehensive submission of plans and handouts for programs and events
- Timely and comprehensive management of the CDL Transition Manual
- Engaged attendance at meetings (colleagues, Associate Director, Residence Engagement, tenants, etc.)
- Sharing of program templates with other areas
- Development and implementation of new, large scale, community-wide programming initiatives
- Actively promote Western University and London support services
- Delivery of programming expectations as laid out above
- Ability to appropriately assess community needs
The CDL must be able to manage a flexible work schedule and accommodate for occasional work weeks that are longer than the average 10-15 hours. The CDL must be available to work during events they have scheduled during evenings and weekends.
Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!
Applying at Western
To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume.
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at firstname.lastname@example.org or phone 519-661-2194.
We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.