1685 Tech Ave, Mississauga, Ontario, L4W 0A7
Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.
Why this role is important?
Senior Manager, Clinical
Location: Mississauga, ON
Temporary Full time
Why Work at Specialty Health Network?
Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!
Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!
The Senior Manager, Clinical Services is responsible for the management of all clinical functions to ensure consistent and efficient delivery of services throughout the healthcare continuum. The successful candidate must build collaborative relationships at all levels within the organization. The result creates compliance with the clinical operating model, ensures positive outcomes for patients and KPI achievement.
Nature and Scope
The Senior Manager, Clinical Services provides leadership to teams of staff providing coordination of care, case management and clinic/field based nursing care. In this role you will be accountable to ensure clinical standards are adhered to, processes and policies are followed and that patient care is at the forefront of all interactions.
What you will do:
Develop programs and protocols enhancing clinical effectiveness of nursing and clinical staff; provides leadership and direction to ensure clinical objectives are accomplished
Responsible for the continuous, effective operations of all clinical staff directly assigned to position
Collaborates with the Director of Clinical to improve quality of care, strengthen the financial performance of the group, and to improve patient, physician and employee satisfaction
Continually monitor, evaluate and refine services to maximize cost effectiveness of service delivery model to ensure best practice patient care and program delivery
Strong collaborator with a proven ability to work cross functionally within the clinical team and as a key member of the management team
Monitor KPIs related, but not limited, to: caseloads and special assignments
Represent Clinical as a subject matter expert in business development opportunities
Ensure effective use of resources, anticipate and lead change initiatives to strengthen team and processes
Participate in various projects, committees or task forces to improve SHN services and programs
Identifies, develops and implements processes, metrics and ROPs to support and evaluate the delivery of patient services within the clinical areas
Assist with the planning, implementation, and coordination of training for new programs, as well as maximize the effectiveness of each individual through further training opportunities as required
Ensures alignment of staff depending on program needs of SHN
A Strong people leader with the ability to motivate and drive results from others
Participates in departmental and organizational meetings
Monitors computer system operations and communications to ensure ongoing access to end users
Prepares detailed time and usage reports for use by management in assessing client service requirements
Manages on-call staff rotations and participates in such to support operations
Maintain knowledge of all company policies and procedures with high emphasis placed on ethical conduct and strict confidentiality of client information
Assist with reconciliation of invoices from subcontract agencies
What you will need:
BScN preferred, however, a combination of experience and education will be considered
Minimum 3-5 years nursing management experience
Knowledge of Canadian and provincial health systems; knowledge of Specialty Pharmacy services
Current unrestricted professional RN nursing license in the province of work
Excellent written and verbal communication skills; proficient in computer use
Excellent customer service skills
Previous Patient Support Program experience an asset
Bilingual in French and English is an asset
Self-transportation - requires a valid driver’s license and insured automobile is a requirement
Some travel may be required
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Type of Role:
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.