Guest Services Supervisor

New Castle Hotels - Saint Andrews, NB (30+ days ago)

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Your team is typically the first -- and the last - the guest meets. You are the Guest Services Supervisor and all those employees who open the door, handle luggage and greet the guests are your team. As their supervisor  you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. In the role of Guest Services Supervisor , you will:

Be a Business Manager --oversee all aspects of the Front Office in order to ensure quality guest satisfaction, high employee engagement and operational efficiency, including all aspects of hiring and working with a team of front office professionals.
Be the Leader -- it is your job to support the Guest Service/Front Office Manager's efforts to ensure the smooth operation of the front desk and the other guest experience areas assigned to you, establishing policies and procedures and then training your staff so that they offer impeccable service.
Be the Desk Financial Guru -- keep a pulse on daily revenue and expenses to minimize loss, manage expense and maximize profit, as assigned.
Be the Manager on Duty --taking charge of the property when required and training your team -- especially third shift -- to step into that role as needed.

Job Requirements

This role requires at least two to three year of progressive experience at a hotel front desk or related, with a four-year college degree and/or relevant college course work preferred. Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience are required. Excellent verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work -- exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. Long hours, many of which may be spent standing, sometimes required.