Customer Service Representative

INKAS Group of Companies - Montréal, QC (30+ days ago)

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Customer service is an important part of a positive customer experience. It can make or break a sale, drive away or secure a customer for life, and can act as a gauge to customer satisfaction and company productivity.

Customer service representatives are the ones who answer calls, resolve emergency problems, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem.

Customer Service Job Duties and Responsibilities

Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner

Answer and manage incoming calls, emails, chats, and/or interactive voice response systems

Ability to memorize, recall, or research answers quickly

Excellent customer care and focus; ability to assess customers’ needs and provide correct answer, path, troubleshooting, or method for a positive customer experience

Ability to learn and follow all customer service procedures and policies

Record, organize, and file customer interactions and profile/account changes

Able to address returns, refunds, and shipping tracking numbers

Customer Service Job Requirements

High school degree or equivalent

Previous experience in customer support, client services, sales, or a related field

Excellent at communicating over the phone and handling phone systems

Basic computer skills and experience with tracking and recording call information, or updating customer profiles/accounts

Able to concentrate on multiple problems at once

Excellent time management and prioritization skills

Ability to answer phone, listen actively, relay information, and type basic information simultaneously

Job Type: Full-time

Experience:

  • customer service: 1 year (Required)