New Grad: Analyst IT Cloud and Infrastructure Operations

Ciena - Ottawa, ON (30+ days ago)

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Ciena may well be the most important technology company you’ve never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile-stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps. VR, AI, IOT, 5G … literally none of it would be possible without the mind-boggling technology that makes the internet itself work. For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.

What will you do at Ciena?

We’re looking for a junior IT Cloud and Infrastructure Analyst to both maintain and help transform from a traditional IaaS Infrastructure to adopt a cloud first strategy. Your focus will be to support infrastructure and solutions from Microsoft Azure and Amazon Web Services. You will also help us transition traditional infrastructure to cloud while maintaining on-premise systems during the transformation. You will work with a variety of systems including virtualization platforms, storage systems, and compute platforms.

We’re looking for a responsive, highly productive and motivated, out-of-box thinking professional who can work with numerous IT functions, internal customers and vendors to ensure continued success through corporate projects. This is an ideal position for a new grad that has some experience meshed with a solid understanding of fundamental technologies.

Essential Duties & Responsibilities

Analyze current on-premise infrastructure, provide plans and implementation support for cloud-based solutions (Azure, AWS and Oracle Cloud)
You will help drive automation with Python, PowerShell, Terraform and Ansible for application and OS deployment to meet business needs
Learn about and help automate repetitive tasks
Support on-premise infrastructure (Virtualization, VDI, storage and compute) and aid in troubleshooting system problems
Troubleshoot hardware, application and operating system issues
Repair and/or coordinate repair of storage and compute devices
Perform daily system administration duties (user account management, data access requests, monitoring activities) and maintenance
Monitor ticket queue (Service NOW) and various alerting systems (SolarWinds, Datadog, NetApp, Commvault etc.)
Participate in daily stand-up meetings and report on progress (Agile/SCRUM)


Windows Server operating system implementation and management skills
Some UNIX/Linux system skills are considered an asset
Interest to learn about Ansible, PowerShell, Terraform for automation
Have a good understanding of VMware virtualization solutions and infrastructures
Some experience with VMware and complimentary virtual desktop solutions (Horizon View, Citrix, Unidesk)
Experience with the configuration/administration of Blade Center/System technologies (HP, Dell, IBM)
Active Directory, Group Policy, DHCP and DNS administration skills
Have a good understanding of TCP/IP, DNS, DHCP
Experience supporting and maintaining an Enterprise Level IT Data Center (Racking, HVAC, Power, UPS, Cabling)

Desired Characteristics

Expert troubleshooting and problem resolution skills
Highly organized self-starter with an eye for detail who can maintain multiple ongoing projects simultaneously
Entrepreneurial, flexible attitude with ability to work well in ambiguous, changing situations and reprioritize work accordingly
Function independently with minimal direction to drive a project to execution
Strong interpersonal and clear communication skills (verbal and written)
A sustained ability to execute on critical projects with accelerated schedules and manage demands with frequent changes or delays
Demonstrated ability to multi-task and work effectively as part of a team
Willing to work long (sometimes odd) hours
Available for on-call rotation
Available for Hire

Minimum Qualifications

University or a College degree ideally in Computer Science, Business or Engineering
IT Analyst - 1+ year of hands on experience either professionally or through co-op placements

Rewarding experience. Meaningful outcomes.

Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.

A distinct way to work

Free thinking, free discussion, and collaboration are the norm. Expect more satisfying outcomes - both personal and professional.

Ciena values the diversity of our workforce and respects its employees as individuals, regardless of race, nationality, religion, sexual orientation, gender or age.

Ciena is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, you should advise Ciena in a timely fashion of the specific needs / accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to any specific needs / accommodation measures will be addressed confidentially.

What you can expect from us

You will receive notification of your successful application
Successful applicants will be contacted by Talent Acquisition for an initial discussion
If suitable you will be considered for the short list and our formal interview process