The Hospitality Internship is a paid internship that introduces students to the world of seasonal Hospitality operations.
This Internship provides current Hospitality and Travel & Tourism students the opportunity for a hands-on learning experience in the world of National Park, Seasonal hotel operations. Students gain valuable knowledge & skills, professional development and are encouraged to showcase their exceptional guest service talents.
Interns receive exposure to a variety of roles, including: guest relations, computerized registration systems (Maestro) operations, call center and reservations, guest services, concierge services, night audit experience and the opportunity for extended face to face interactions with guests from around the world.
Interns must commit to a consecutive 12-16 week internship, determined by work site location.
Interns typically begin between mid-May and June 1 and conclude between late August and the end of September.
Arrives to work on time and in proper uniform.
Is assigned to one Hotel property for the season. May assist with other locations as needed.
Trains with the Reservations & Travel team at the central call center.
Trains with Guest Service Operations team at the property level.
Greets and welcomes guests in a professional and courteous manner.
Uses SMS system to check guests in and out of the hotel.
Issues room keys and provides escort instructions to bell staff.
May make and confirm reservations for other Glacier Park Collection locations according to procedure.
Offers information pertaining to available services, points of interest and entertainment attractions, including; information on guest shuttles/transportation services, and outside activities such as rafting, tours or guided hikes, etc.
May arrange for other special guest services or activities on request, including boat tours, horseback rides, golf tee times, rafting trips, shuttle transportation, special events, room reservations, rental cars, etc.
Prepares folios for each guest account.
Records advance deposits, credit transfers, cash and check payments and tour tickets. Records dining room, bar, and gratuity charges. Keeps ledger on all cash transactions.
Presents statements to departing guests and receives payment, counts money to verify amounts, records monetary transactions, and issues receipts for funds received. Issues change when necessary.
Communicates with the Guest Service Manager to coordinate shuttles leaving or arriving at each location.
Assists with guest/tour arrivals to ensure a smooth and orderly flow.
May meet with group tour escorts, tour check-in, collect money and fees, and prepare vouchers.
Continually communicates with housekeeping to update the status of room readiness, arrivals and departures.
Receives and coordinates wake-up calls.
May handle lost and found items, tagging them with the date and place found, following proper procedures for forwarding to the Housekeeping department.
Notifies Guest Service Manager of all guest complaints and brings requests for refunds to Managers attention.
Reconciles all transactions in order to verify daily drop amounts.
May operate the hotel PBX switchboard for incoming & outgoing calls. Turns on in-house guest phones, and off upon departure.
Interns and Guest Service Associates are required to work the overnight (night-audit) shift on a rotating basis. Functions will also include the following:
Prepares express checkout folios for delivery and coordinates delivery with security.
Provides key inventory to Guest Services Manager daily.
Prepares statements, folios, and key envelopes for following day.
Maintains cleanliness of front desk area and lobby as needed or requested.
Adheres to all Company policies and regulations.
Completes other tasks as assigned by Guest Service Manager and assists in other departments or with other job duties as requested or necessary.
Must be a minimum of 18 years of age.
Currently enrolled in a Hotel Management, Hospitality or Travel & Tourism program.
A letter of recommendation from academic instructor or work place Manager is required.
Hospitality degree, education or relevant work experience.
Previous guest service and cash handling experience.
Previous hotel front desk experience helpful.
Strong knowledge of common office machines, Microsoft Word programs and multi-line phone systems preferred.
Must be team-oriented, positive and upbeat.
Must possess neat and pleasant grooming habits and maintain a professional appearance and demeanor.
Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
Ability to interact respectfully and professionally with a diverse staff of all levels.
Must be able to handle guest concerns in a tactful and caring manner.
Must have good organizational and interpersonal skills.
Must possess excellent communication skills, be able to speak, read, write and understand English.
Must be able to work varied shifts, including; overnights, weekends and holidays.
Must possess attention to detail, be able to multi-task and maintain confidentiality of sensitive information.
Ability to learn, retain and communicate knowledge of Glacier National Park and all of its facilities and activities so that information passed to guests is informative and accurate.
Front Desk area of Hotel or Motel in a National Park setting.
Job requires constant standing and frequent walking for up to 8 hours per day.
Job may require assisting with luggage and lifting in excess of 25 lbs.
Job may require the use of stairs, while assisting guests with luggage and requests. Elevators are not present.