Salesforce Administrator, Bell Mobility

BELL MOBILITY/BELL MOBILITÉ - Mississauga, ON (30+ days ago)

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Req Id: 249901

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

The Bell Mobility team offers the best and latest mobile devices, wireless services and Internet of Things solutions to consumer and business customers, with the top speeds, coverage and reliability on Canada’s Best National Network. We love to innovate, embrace big challenges, and live for the newest technology

Position Description:
Reporting to the Manager, CRM Operations, we are looking for a Salesforce System Administrator, who is responsible for maintaining and optimizing the integrity and quality of data of Bell Mobility’s CRM system, This individual is driven to deliver key functionality to an engaged base of Sales, Marketing and Customer Support stakeholders. S/he will have a track record of delivering simple, customized, and scalable solutions.

Job Duties/Accountabilities:
Serve as part of a team of system administrators for:
Handle all basic administrative functions within salesforce, including user support, report/dashboard generation, workflow builds, process automation, build custom apps, and objects
Complete new configuration requests, ranging from simple to complex
Work with cross-functional stakeholders to develop processes to support administrative, development and sales activities
Act as a liaison between users, vendors, and application teams
Assess impacts of new requirements on a highly customized environment
Complete regular internal system audits and prepare for upgrades
Design/implement & maintain processes for governance and compliance purposes
Process & configuration documentation

Skills & Experience:
Required Certifications: Administrator (ADM201 & ADM211)
Minimum 2 years experience as a administrator
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other complex content for both Classic and Lightning interfaces
Good understanding of best practices
Ability to meet deadlines, handle and prioritize simultaneous requests
Ability to manage laterally and upwards
Strong verbal & written communication skills
Creative and analytical thinker with strong problem-solving skills

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:
Position Type: Non Management
Job Status: Regular - Full Time
Job Location: Canada : British Columbia : Vancouver || Canada : Ontario : Mississauga || Canada : Quebec : Dorval
Application Deadline: 01/26/2020

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at

Created: Canada, ON, Mississauga