Evaluator, Youth League

Ottawa Senators Hockey Club - Ottawa, ON (16 months ago)

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Overview

All team members of Senators Sports & Entertainment are held accountable for creating raving fans.

The Youth Leagues Evaluator is responsible for ensuring that all aspects of timekeeping, reporting, and liaising with the facilitator during games held as part of the Ottawa Senators Spring and Summer Youth League are executed properly at the Bell Sensplex (Ottawa West) and/or Richcraft Sensplex (Ottawa East). The Evaluator will communicate efficiently between registration desk staff and on-ice facilitators, while ensuring the safety and enjoyment of all participants.

Responsibilities

Essential Raving Fans Responsibilities and Accountabilities
Seeks ways to enhance the fan experience in unexpected ways
Empowered to say YES, creating raving fans of Senators Sports & Entertainment
Knows and lives SSE’s mission everyday through service, teamwork, continuous improvement, change, and fun
Obsessed with client satisfaction, asking, “How can I exceed your expectations today?”
Maintains consistency in attitude and behavior, exceeding expectations
Works to make a specific impression on our clients. That impression is that of someone who is Wowed, Overly Satisfied and a Raving Fan
Approaches all tasks with a “can-do” attitude understanding that there is no other kind of attitude
Notices and accurately interprets what clients are feeling, based on their words, tone of voice, expressions, and other nonverbal behavior
Takes a personal interest in clients by asking about their concerns, interests, family, hobbies, etc. to develop relationships.
Presents a cheerful, positive manner
Takes ownership and sees the client’s need through from beginning to end
Exercises appropriate judgment in handling client situations.
Responds in a positive manner with alternative solutions when a client’s initial request is not possible.
Shows initiative and takes action with an appropriate level of independence

Evaluator
Working Time Clock (ensuring that game times, and score is accurately displayed on the clock at all times)
Keeping NEAT and ACCURATE game sheets
Ensuring that the correct number of players are on the game sheet, and that game sheet is fully filled out BEFORE the game starts
Play music (themed when possible)
Announce commercials throughout games as directed
THOUGHTFUL selection of player of the game awards
Clean-up of penalty box (leave cleaner than you found it and dispose of all waste)
Help maintain the cleanliness of facility at all times
Other duties as requested by the Programs Manager or Coordinator Registration Desk

Health & Safety Responsibilities and Accountabilities

Responsible for ensuring that all areas covered by Occupational Health & Safety Act (“OHSA”) are adhered to, specifically:
Working in compliance with the provisions of the OHSA, regulations and internal policies and procedures
Using or wearing protective equipment, devises or clothing when required
Reporting any missing or defective equipment or protective device which could endanger himself or herself or another team member
Reporting any contravention of the OHSA, regulations or Senators Sports & Entertainment policies and procedures

Training
Responsible for completing on-line training modules as required, including, but not limited to:
Accessibility for Ontarians with Disability
Ontario Worker Health & Safety Awareness
Workplace Hazardous Materials Information System
Violence and Harassment in the Workplace

May also be required to attend on-site training sessions as scheduled (eg. customer service).

Requirements

Able to work flexible hours (evenings, weekends, holidays)
Familiar with the rules of hockey (experience as a player, coach, or referee in organized minor hockey an asset)
Previous customer service experience
Experience working with children is an asset
Excellent communication skills (written and oral)
Able to work under pressure
Strong work ethic and attentiveness
Bilingualism (French and English) is an asset at Bell Sensplex, preferred at Richcraft Sensplex
Responsible and dependable
Team player