Assistant Service Coordinator

Paramount Services - Winnipeg, MB (30+ days ago)

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General Description:
Paramount Services is a rapidly growing complete Commercial Facility Management company looking to add an Assistant Service Coordinator.

Goals and Outcomes:
Support the Service Manager by managing and monitoring schedules and dispatching service technicians to appropriate locations for normal installation, service, or emergency repairs.

Essential Functions:
Perform administrative and office support activities for the Service Manager.
Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs.
Manage and direct service technicians through the use of phone and GPS.
Monitor work orders for proper documentation.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
Validate timesheets against time recorded. Ensure accuracy and compliance, and resolve anomalies.

Education:
At a minimum High School Diploma or equivalent.

Experience:
2-3 years of experience in a dynamic work environment.

Knowledge, Skills & Abilities:
Organized.
Proficient in Microsoft Outlook, Word and Excel.
Must type accurately at a net speed of 50 words per minute.
Strong written and verbal communication skills.
Excellent organizational skills with attention to detail and accuracy.
The successful candidate must also be able to set priorities and handle multiple situations and projects simultaneously, as well as effectively interact with both external and internal clients. This includes handling incoming phone calls and visitors to the office in a professional and friendly manner.

About Paramount Services

Paramount Service Ltd. began as Paramount Restaurant Service Ltd. over 25 years ago. Since then, the company has evolved into a full-service equipment supply and facility maintenance company based from Winnipeg, Manitoba. Our presence is focused in South West Ontario & North West Ontario, Manitoba and Saskatchewan but we have strong partnerships spanning coast-to-coast-to-coast across Canada. As part of our full-service commitment throughout the country, we employ refrigeration, HVAC, plumbing and electrical journeymen, handymen, general labourers and we have over 600 subcontractors at our disposal. Our customer relationships are based on our performance and built on trust. As a result, our customers ask us if we can do more, and we do. From general contracting to minor service calls, landscape and parking lot maintenance, to hot and cold beverage services, equipment sales to preventative maintenance – we do it all.