Guest Services Representative

Marmora KOA Campground - Marmora, ON (30+ days ago)

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REPORTS TO

Guest Services Supervisor, Campground Manager and/or Owner(s)

POSITION SUMMARY

Responsible for guest registration, front desk, and store procedures while delivering great guest service.

SPECIFIC DUTIES

  • Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
  • Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper HERTIAGE TRAILS CAMPGROUND uniform and name tag.
  • Handle all guest issues with respect by listening and acknowledging their concern.
  • Follow all HERTIAGE TRAILS CAMPGROUND guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
  • Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
  • Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Campground Manager and/or Owner(s) for all front office and store facilities.
  • Promote local attractions, as well as the HERTIAGE TRAILS CAMPGROUND system, through Value Kard sales, referrals to other HERTIAGE TRAILS CAMPGROUNDā€™s, and being knowledgeable of all national and local advertising and discount programs.
  • This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

EXPECTED RESULTS

  • All guests are greeted immediately with friendly, helpful and professional guest service delivery.
  • Demonstration of a positive attitude with guests, management, team members, and vendors.
  • Careful and accurate money handling.
  • Promotion of this HERTIAGE TRAILS CAMPGROUND and entire HERTIAGE TRAILS CAMPGROUND system.
  • Well-groomed appearance and appropriate, clean HERTIAGE TRAILS CAMPGROUND uniform and nametag.
  • Attention to detail when taking reservations and/or registering guests.

JOB QUALIFICATIONS

  • Hear and speak the English language fluently
  • Knowledge of computer and cash register operation
  • Ability to work nights, weekends, and holidays
  • Excellent customer services skills
  • Ability to maintain confidentiality

PHYSICAL REQUIREMENTS

  • Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
  • Long periods of standing (80%)
  • Ability to bend, stoop, kneel, crouch, and climb
  • Requires the use of hands/fingers to handle or feel

Job Type: Part-time