The Assistant Manager is responsible for assisting the senior management team with various tasks in addition to overseeing the daily operations of the store. These daily operations include but are not limited to: staff scheduling, supervising and managing employees, ensuring customer satisfaction, resolving conflict, maintaining the store as well as ensuring that all policies, programs and regulations are complied with. This role is designed to prepare the successful candidate to take on a senior manager role with the Healthy Planet family.
Assist senior manager with employee recruitment, training and development
Provide direction, guidance and instruction to all store associates as required
Ensure store is maintained and consistently upheld to established standards
Create weekly staff schedules that adequately meet business needs
Create and analyze retail data via reports
Handle customer complaints as they arise and resolve conflict
Monitor and manage inventory - ordering, receiving and distributing via ‘Just In Time’ system
Build strong relationships with customers and vendors to ensure all requirements are met
Prepare bank deposits; may be required to conduct the bank deposit.
Provide backup assistance to cashiers; handling cash, making change, conducting debit/credit payments, etc.
Attend regular coaching / evaluations with Store Manager to ensure training program remains on track.
Other duties as required per the store manager
Proven experience as a retail assistant manager or similar position
Experience in Health Food Store and/or experience as an assistant manager, nutritionist, naturopath, sports nutrition or expert in health food industry
The ability to work under pressure and handle challenging situations
Strong knowledge of retail and/or wholesale sales principles, methods, practices, and techniques
Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments
Excellent teamwork and employee building skills
Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
Leadership and organizational skills
Strong interpersonal and communication skills
Ability to adapt in fast paced environments
motivate and energize staff on every shift
to have drive and a service based mindset to make decisions in the best interest of store
understand labour, day to day running of the Food and Grocery as well as Health Food industry
proven leadership and staff management abilities;
superior interpersonal skills;
strong verbal and written communication skills;
thorough understanding of and ability to execute merchandising standards;
efficient time management abilities;
effective organization and planning skills;
Flexibility to work evenings, days and weekend shifts
commitment to providing exceptional customer service.
What We Offer
Awesome work environment and company culture
Medical Benefits and flex spending account for Full-time employees
Corporate Goodlife membership
Internal opportunities for growth
At Health Planet we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Healthy Planet hires and promotes individuals solely on the basis of their qualifications for the position to be filled.
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