On-Call Transcriber

North Island College - Campbell River, BC (6 months ago)

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The primary responsibility of the Transcriber is to provide communication access for deaf and hearing impaired students at North Island College by converting spoken language to text through means of computerized note-taking. The successful candidate will provide communication access to verbal and non-verbal information by rendering a precise summary of classroom lectures, discussion, meetings or events, in a style which matches the student's preference e.g. point form, summary, etc. The note-taking work will often involve recording verbal information from multiple speakers e.g. the instructor, other students, videotapes, etc.
Position Competencies
  • Job Knowledge
  • Judgment
  • Teamwork
  • Planning & Organization
  • Customer Service Excellence
  • Communication & Interpersonal Skills
Duties and Responsibilities
1. Transcribe speech from lectures and discussions, videos, and other communication in the setting, in the manner and style preferred by the student;
2. Relay important non verbal information as needed;
3. Voice student comments or questions to the class as needed;
4. Obtain ongoing student feedback to assess effectiveness of transcription and adjust as required;
5. Render a precise summary of classroom lectures, discussion, meetings or events;
6. Transport, manage, set up and store laptop. Prepare for class by ensuring the laptop is properly functioning in the setting where notes will be recorded e.g. picks up internet signal if required, plug close to seat or battery charged, etc.
Required Education & Experience
  • Grade 12 plus at least one year of post-secondary education;
  • Successful completion of post secondary training in transcription preferred;
  • Minimum of one year of related experience; or an equivalent level of training and directly related experience.
Required Knowledge, Skills, & Abilities
  • Demonstrated ability to condense spoken information and reasonably distinguish between a variety of voices and accents;
  • Excellent communication, interpersonal and customer service skills, with the demonstrated ability to exercise tact, good judgment and diplomacy;
  • Demonstrated auditory transcription ability with a 90% accuracy rate;
  • Accurate and efficient keyboarding skills, minimum of 60 wpm;*
  • Familiarity with advanced word processing, communication and/or abbreviation software;*
  • Experience providing transcription service in difficult conditions such as presence of background noise, soft speakers, etc;
  • Preference will be given to applicants with specialized training and/or experience in the field of hearing loss;
  • Ability to demonstrate effective team behaviours and a commitment to work collaboratively in a team environment.
  • Applicants should be prepared for testing
Special Instructions to Applicants
Please scan copies of your transcripts into one document for attachment. If your transcripts are not available at the time of application, please attach a letter or certificate of confirmation from the educational institution.