Inside Sales Account Manager

PressReader - Richmond, BC (30+ days ago)

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The PressReader libraries team is a technology led / data driven team focused on delivering a personalized experience that helps public libraries better engage with the communities they serve.

As a company, we collaborate with thousands of publishers giving readers unlimited access to the best newspapers and magazines from 120 countries in over 60 languages.

As a member of our team, you will embark on a journey of career growth that will keep you at the forefront of innovation representing a dynamic company that brings people together through content and great technology.

Reporting to the Manager for Public Libraries, you will support the efforts of the business development unit in

Lead generation: Managing incoming inquiries from the CRM in accordance with the Business Development Representatives.
Customer retention: Assisting with customer renewals, regular monthly/quarterly check ins, tech support inquiries, and marketing support.
Administrative support: Setting up and maintaining accounts on our proprietary “hub” platform.
Flexible to work in different time zones (east coast).
Second language an asset.
Ability to research on the internet and gather information.
Assist with new library onboarding.

This is an opportunity to work out of our head office in greater Vancouver supporting clients in North America specifically in the public libraries vertical. We would believe you are someone who is:

A self-starter.
Coachable and able to translate customer inquiries into actionable solutions.
Somewhat tech savvy, proficient with Excel, Word, and Microsoft Dynamics.
Strong written communication skills in English.
Extremely organized.

PressReader offers a competitive compensation package which includes an annual salary; extended health care, dental, vision and accidental death insurances; paid vacation, sick and bereavement days; reimbursements for professional training and membership in professional associations; subsidized fitness membership and internet expense reimbursement along with a chance to be working in one of the most dynamic and exciting international digital publishing companies.

Thank you for your interest but only qualified candidates will be contacted.