Coordinator, Membership Services

Ontario Minor Hockey Association - Richmond Hill, ON (30+ days ago)

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The Ontario Minor Hockey Association is looking for a Coordinator, Membership Services to join our team in our Richmond Hill office.

GENERAL

  • Reporting directly to the Director, Membership Services, effectively manage all areas of responsibility within the Membership Services Department in conjunction with other Membership Services staff.

MEMBERSHIP SERVICES

  • Responsible for the management of assigned areas of responsibility within the Membership Services Department, to include some or all of the following:
  • tournament sanctioning, incoming/outgoing IIHF tours and/or competitions
  • team registration/rostering
  • player/bench staff transfers
  • controlling access to information management systems used by the OMHA
  • contact management
  • verification and distribution of player development fees
  • boundary mapping
  • insurance reconciliation and risk management
  • Playdowns management
  • AGM registration
  • Communicate with OMHA members (associations and individual members) by phone and email to address inquiries and/or direct to appropriate resource
  • Educate members on regulations, policies & procedures and processes of the OMHA
  • Collaborate with OMHA Departments, as well as Committees of the Board
  • Compile information from multiple sources to create statistical data related to trends
  • Liaise and consult with Hockey Canada, Ontario Hockey Federation (OHF) /OHF Members
  • Develop efficiencies in processes
  • Assist with preparation and research for OMHA appeals/protests
  • Report on areas of responsibility to Director for scheduled Board meetings
  • Develop expertise in all areas pertaining to Membership Services
  • Attend OMHA Committee meetings, conference calls and/or appeal hearings
  • Support execution of the OMHA Annual General Meeting

EDUCATION

  • Recommended post-secondary diploma or degree in business administration, sport management or related discipline

EXPERIENCE

  • Minimum 2 years experience in business administration environment

ESSENTIAL SKILLS

  • Hands-on, self-directed and energetic individual with excellent time management skills, with the ability to multi-task and set priorities.
  • Proficiency in MS Office Suite/strong working knowledge of Excel
  • Superior writing and verbal communication skills
  • Strong interpersonal skills and the ability to establish and manage relationships with fellow staff and a volunteer Board of Directors, as well as OMHA customers
  • Adept at managing dispute resolution
  • Knowledge of minor hockey programs within Ontario, specifically the OMHA
  • Familiar with the Hockey Canada Registry (HCR) and general knowledge/understanding of information management systems

Job Types: Full-time, Permanent

Experience:

  • Business Administration: 2 years (Preferred)