Account Field Service Associate (Entry Level Sales)

East Penn Canada - Ottawa, ON (13 months ago)

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Are you interested in being part of a passionate team dedicated to serving our customers and being an industry leader?
Are you looking for a place where you can contribute to the success of your company and have access to challenging and rewarding work?
Our Account Field Service Associate position, located in Ottawa, is a great opportunity for an individual who has outstanding customer service skills and is looking to move into their first outside sales role.

Duties & Responsibilities:
  • Build and maintain excellent customer relationship with new and existing accounts
  • Ensure proper management of the customers inventory; make sure they practice FIFO
  • Checks, tidies and re-stocks shelf merchandise in store
  • Work with sales programs to encourage account growth
  • Provide technical information on products; May conduct product knowledge or other customer training
  • Display or demonstrate product, using samples or catalog, point out features and emphasizes benefits
  • Performs battery inspection on automotive batteries
  • Professionally represent East Penn Canada and its products at trade shows
  • Maintain accurate records and reporting of activities
  • Work with and advise Regional Sales Manager / National Account Executives of all pertinent customer information and/or updates that they are made aware of during customer visits
  • Occasional pick-up of used battery at the customer location to return to warehouse (ability to lift up to 40-50 lbs)
Experience, Skills & Competencies
  • Bilingual French & English a must
  • 1 or 2 years of sales or customer service experience
  • Knowledge of the automotive aftermarket is an asset but not mandatory
  • Strong customer focus with the ability to build and maintain long-term business relationships
  • Solid planning, organizational and time management skills
  • Strong communication skills; Comfort with providing presentations
  • Self-directed, works independently; results driven/initiative; strong work ethic
  • Solid knowledge of essential office software tools, such as Word, Excel, PowerPoint
  • Experience using Salesforce CRM would be an asset
  • Post-Secondary education
  • Valid Driver’s License required
Other Considerations
  • Approximately 1-2 nights per month overnight travel
Here at East Penn we are dedicated to recognizing and rewarding our employees by offering:
  • Competitive pay
  • Annual Performance Appraisals
  • Excellent Company Paid Benefit Program
  • Tuition Reimbursement
  • Opportunities for Advancement
  • Profit Sharing and Deferred Profit Sharing (retirement) program
✅East Penn Canada is an equal opportunity employer and welcomes all qualified applicants to apply; all reasonable accommodations will be made for people with disabilities.

✅To find out more information about our company and other positions available please go to our website at

NOTE: If you experience technical difficulties or need assistance with your online application, please contact us at Please be as detailed as possible when emailing about any issues.