International Student Advisor

University of British Columbia - Vancouver, BC (30+ days ago)

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Job Posting

Job ID:
37571

Location:
Vancouver - Point Grey Campus

Employment Group:
Management&Professional (AAPS)

Job Category:
Student Management

Classification Title:
Student Management, Level C

Business Title:
International Student Advisor

VP/Faculty:
VP Academic & Provost

Department:
Intern'l Student Initiative

Salary Range:
$72,128.00 (minimum) - $86,587.00 (midpoint) - $103,910.00 (maximum)

Full/Part Time:
Full-Time

Ongoing:
Yes

Desired Start Date:
2020/06/15

Funding Type:
Budget Funded

Closing Date:
2020/06/05

Available Openings:
1

Guiding principle: "Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

Job Summary

The International Student Advisor, Scholarship Programs works within the International Student Initiative, in support of the International Student Initiative's enterprise-wide mandate to meet the Faculties's international enrolment targets in undergraduate programs as well as in select other programs that have been identified as strategic initiatives for the University.

Recruitment and retention of international student talent through an exceptional international awards program supports faculty enrolment targets, enables UBC to compete effectively for outstanding international students with university peers in Canada, the US and abroad, and ensures access to UBC for a number of international students from different socio-economic backgrounds.
The International Student Advisor, Scholarship Programs, within the International Student Initiative (ISI) has overall responsibility for the development, delivery and evaluations of innovative, responsive and professional programs and advising services to support and retain the growing numbers of international award winners enrolled in degree programs at both campuses, UBC Vancouver as well as UBC Okanagan, but with a particular focus on scholarship students at the Vancouver campus.

The incumbent works within the International Student Initiative (ISI) and collaboratively with International Student Development (Vancouver), International Programs and Services (Okanagan) and with the faculties, the AMS/GSS, Enrolment Services, departments across the University as well as schools, organizations, and international educators in the local, domestic, and international community. Manages, executes and assesses the efficacy of a wide range of developmental and advising services in a variety of campus settings.

Organizational Status

The International Student Advisor, Scholarship Programs reports to the Manager, International Recruitment, Scholarship Programs. The incumbent works collaboratively with members of ISI staff at both the UBC V as well as the UBC O campus and International Student Development on the UBC Vancouver campus and International Programs and Services on the UBC Okanagan campus in regards to professional practice in international student advising. The incumbent supervises student staff, works collaboratively with fellow International Student Advisors and provides management to volunteers on a number of projects and events. Works closely and collaboratively with academic advisors, enrolment services staff and other faculty or staff involved with international students in the Faculties and student service units to support the transition and retention to UBC of an increased number of international undergraduate scholarship students.

Work Performed

AS AN ISI TEAM MEMBER
  • Models commitment, a valuing of diversity, respect for others and the work;
  • Carries out all work duties in an exceedingly professional and ambassadorial manner;
  • Contributes to a culture that supports innovation, and that identifies new programs and initiatives that will move the university forward towards achieving its international enrolment goals.
  • Contributes to a team culture that supports integration and collaboration across all of ISI's functional teams;
  • Contributes to a team environment that celebrates diversity, builds on strengths found in differences and seeks to encourage growth in all members of the team.
Through the design, delivery and evaluation of effective scholarship-specific recruitment and retention programs and services, creates a welcoming and supportive environment so that international scholarship students may be fully engaged members of the University community. Through exemplary best practice in the design and implementation of scholarship student support services, contributes to the calibre and reputation of UBC's scholarship programs for undergraduate international students.

1. Leads the development, implementation and evaluation of programs and services within the International Scholars program which includes the flagship Karen McKellin International Leader of Tomorrow and the Donald Wehrung International Student Award for international undergraduates. This involves conceptualizing and planning as well as directing the implementation of all programs and services of the scholarship with the aim of creating a best practice model for international student need/merit scholarship programming and maintaining and raising the high calibre of this unique scholarship program.

2. Leads the development, implementation and evaluation of programs and services for other international undergraduate scholarship and bursary programs at UBC such as the Vantage One Excellence Award, the expanded undergraduate international student bursary, merit-based awards programs and others as they are offered.

3. Provides leadership in coordinating resources, communications, support networks and participation in enriched learning opportunities for undergraduate international scholarship students.

4. Oversees the advising and support for international undergraduate student scholarship recipients of need and merit-based scholarships, with a particular focus on UBC's Karen McKellin International Leader of Tomorrow (KMILOT) award, UBC's Donald A. Wehrung International Student Award (DWISA), and UBC's Vantage Excellence Scholars award (VES).

5. Oversees the implementation of programming that fosters student wellbeing, leadership capacity, professional development and engaged learning and promotes a culture of academic excellence, community engagement, and leadership among all scholars.

6. Oversees the advisory function and advises current UBC international scholarship students on an individual and group basis, identifying issues impacting their academic and personal lives. Supports advisees' access to academic, personal, and social supports on campus and beyond. Refer students to targeted resources and consults Manager regarding complex or consequential cases. Fosters awardees' relationships with their faculties, International Student Development, Enrolment Services, and health and wellness resources.

7. Develops metrics and assessment tools and reports on program goals and student outcomes to stakeholders across the university, including ISI, ISD, Enrolment Services, and the faculties. Leads the assessment and evaluation of current offerings and provides recommendations in re-designing current programs and services.

8. Carries out research and reports on competitor scholarship programs, development initiatives, award persistence and compliance best-practices within the international post-secondary scholarship landscape.

9. Prepares and delivers effective presentations to groups large and small, proficiently using multi-media materials and other collateral to support public presentations. Plans and delivers effective group advising sessions in a variety of settings, focusing on services and supports available to international awards students at UBC. Participates in the planning and delivery of On-Campus activities targeted to international awards students and their families.

10. Designs, plans, organizes and conducts special events at each campus such as Welcome Dinners, Community Based Experiential Learning networking initiatives, group advising sessions for merit-based awards students, special topics events and development and networking events for former and current Scholars as required.

11. Advises prospective international scholarship students, their school counselors, and others on opportunities within scholarship programs at the University. Advising takes place on campus and through telephone, electronic mail and web-based correspondence with students, their families and counselors.

12. Participates in the planning and provision of on-arrival and transition support services for newly admitted international scholarship students. Liaises with the faculties and with other advisors within International Student Development in providing this transitional support. Fosters a sense of connectedness amongst the diverse award student communities even before they arrive on campus.

13. Participates in interactive on-line chat and other types of virtual meetings with prospective scholarship students, applicants and newly admitted/selected awards students to encourage their interest in UBC.

14. Works proficiently with the Student Information System, the Client Relationship Management system and other data management systems to obtain information on the status of a student's inquiry for advising purposes. Works proficiently within SISC to monitor student progress.

15. Participates in the hiring of staff and leads the hiring, training and supervision of student assistants.

16. Undertakes other advising and program development activities as required, in keeping with the terms of the position. May represent the unit on cross-unit projects or on other University committees as assigned.

17. Adheres to UBC's policies on safeguarding security of data and electronic devices; adheres to Freedom of Information and Privacy policies with regard to student advising. Exercises sound judgment and follows departmental protocols for travel safety and communication with the home office, and stewards the University's property and resources responsibly in carrying out advising services when at home and on off-campus assignments.

Supervision Received

Works independently, in close consultation with the Manager, International Recruitment, Scholarship Programs and as a member of the ISI Awards team. Works closely and cooperatively with other staff in the ISI, ISD and within the University to meet the goals and objectives of the International Student Initiative awards programs. Exercises initiative, diplomacy, tact, resourcefulness and sound judgment when representing the University. Must exercise cross-cultural sensitivity and intercultural skills when advising students with different linguistic and cultural backgrounds. Must employ tact and diplomacy in interactions with parents of prospective and current students, with counselors and institutional representatives, as well as with faculty and staff at UBC.

Position is subject to annual performance reviews.

Supervision Given

Supervises student staff directly and manages numerous volunteers on projects, oversees projects and initiatives as assigned to the Associate International Student Advisor, Scholarship Programs as well as student staff directly and manages numerous volunteers on projects. Responsible for hiring, supervision, evaluation and termination of student staff. Responsible for on-going mentoring and professional development of student leaders.

Consequence of Error/Judgement

This position is responsible for providing effective advising services and delivering accurate information about services and supports available for international scholarship students within the University's undergraduate faculties. The dissemination of inaccurate information, exercise of poor judgment, without due tact and sensitivity would result in the loss of confidence in UBC by the student, the student's parents and school counselors and could jeopardize the student's relationship with UBC. Poor performance in carrying out development and advising services would damage the University's reputation abroad and at home. Providing inadequate or inappropriate support to students can have a devastating impact on UBC's ability to recruit and retain students and severely damage UBC's international reputation. Inadequate or inappropriate support given to students may result in significant distress for students and an inability for them to continue their studies. Inability to plan and carry out activities in a well-organized and professional manner could result in damaged relationships with internal and external stakeholders, lost opportunities and cost overruns. Poor performance would reflect negatively not only on the ISI, ISD and associated awards programs, but on the University as a whole and would deter international students from choosing UBC thus jeopardizing the University's ability to meet its international student enrolment objectives.

Lack of cross-cultural sensitivity can also cause serious misunderstanding and/or hardship for students, faculty and staff. Poor management of staff or volunteers may lead to inefficiency, discontentment or grievances.

Qualifications

Undergraduate degree in a relevant discipline. Minimum of four to five years of related experience or the equivalent combination of education and experience. Preferably at a post-secondary institution, or an equivalent combination of education and experience.

Experience:
  • Experience recruiting, supporting and advising international students at the post-secondary level.
  • Knowledge of theories of intercultural communication, international development, social justice, cross-cultural counseling and student development preferred.
  • Broad knowledge and experience with international student issues and concerns especially as related to students under scholarship and merit-based award funding;
  • Knowledge of award persistence best-practices and associated complexities associated with international students in a post-secondary environment
  • Experience in program development, delivery and assessment. Expertise in designing and delivering educational workshops and managing and executing large events.
  • Experience providing academic coaching or personal counseling preferred
  • International experience preferred. Experience working, studying or living abroad is highly desirable.
  • Experience using UBC's in-house Student Information System, or experience using similar management information systems is preferred.
Skills:
  • Demonstrated ability to communicate effectively orally and in writing in English and to perform effectively in public-speaking roles.
  • Excellent interpersonal and diplomacy skills as well as demonstrated ability to work effectively across cultures. Ability to work effectively in cross-functional teams and to develop effective working relationships with students, faculty, staff and community members.
  • Excellent organizational and time-management skills especially as related to planning and managing concurrent events from inception to follow-through.
  • Ability to effectively oversee event and project budgets, forecasting and reconciliation.
  • Demonstrated ability to work effectively as a member of a high-functioning team in a fast-paced and results-oriented office environment.
  • Ability to take initiative, work independently, and exercise resourcefulness.
  • Proficiency in using Excel, Outlook, and other standard office software required.
  • Ability to speak multiple languages an asset.
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Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.