Digital Solutions Analyst

Ubisoft - Montréal, QC (30+ days ago)

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Job Description

  • 1 year contract*
The Analyst works within the Knowledge Management team with internal clients to identify and transform the business needs into digital solutions. He/she works on projects for new needs as well as on operations to improve current processes.

The main and usual functions for this position are:
Analyze business issues related to the digital solutions supported by Knowledge Management ("team workspace", "internal event", "local intranet", "engine documentation", "department showcase", etc.);
Determine the real collaboration and sharing needs of the stakeholders beyond the wishes they express by analyzing their problematic, context and validating the needs at the origin;
Analyze and synthesize information provided by stakeholders; produce written content for fit/gap: evaluate gaps bringing added value to the product for the clients and recommend improvements produced as a consequence;
Identify and analyze the various digital solutions, and recommend the ones to adopt to answer needs; analyze costs, benefits, risks, constraints and opportunities to consider within the reach and scope of the project;
Collaborate with the product manager to improve digital solutions;
Be an advisor regarding the best way to use the tool, the navigation structure and the best practices to improve the tool;
Contribute to defining and prioritising required features. Ensure approval of the recommended digital solutions by the stakeholders;
Configure parameters and system options; create test cases and conduct testing; support the User Acceptance Testing phase (UAT);
Coordinate, follow-up on activities and deliverable with the teams involved in the solution deployment;
Provide technical expertise on business requirements for system functional specifications;
Monitor market trends and best practices within their expertise field;
Carry out all other related task.


Bachelor’s degree in Management Information Systems, Computer Information Systems, Computer Science, or a related field;
Education related to Knowledge Management or information technologies, an asset;
Certification of Competency in Business Analysis™ (CCBA®) designation from IIBA, an asset.

Minimum of 2 to 3 years of experience in business analysis or equivalent experience;
Use and configuration of one or more collaborative suites;
Experience in project management; • Experience in customer service;
Experience with ITIL processes an asset.

Great communication and listening skills, oral and written
Analysis and synthesis skills
JAD facilitation skills
Master problem resolution
Flexible and autonomous
Organize and manage several projects simultaneously
Be comfortable in a multicultural environment, be open-minded
Data analysis skills (using Excel, SQL or other tools)
Passionate by technologies and open

Bilingual (French and English);
Interest in knowledge management, collaboration and associated technologies;
Knowledge of Office 365 (Teams, Outlook, Share Point);
Knowledge of Atlassian products (Jira & Confluence);
Good knowledge of business process design;
Good knowledge of Requirement Management;
Good knowledge of the analysis and conception of IT software and systems;
Understanding of the project lifecycle and resources involved;
Understanding of different project delivery methodologies (Agile/Waterfall), an asset;
Knowledge of an IT service management product;
Understanding of interface ergonomics and design;
Basic understanding of IT infrastructure and it’s relation to applications and business services, an asset.

Additional Information