Digital Solutions Analyst

Ubisoft - Montréal, QC (30+ days ago)

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Job Description

  • 1 year contract*
Summary:
The Analyst works within the Knowledge Management team with internal clients to identify and transform the business needs into digital solutions. He/she works on projects for new needs as well as on operations to improve current processes.

Responsibilities:
The main and usual functions for this position are:
Analyze business issues related to the digital solutions supported by Knowledge Management ("team workspace", "internal event", "local intranet", "engine documentation", "department showcase", etc.);
Determine the real collaboration and sharing needs of the stakeholders beyond the wishes they express by analyzing their problematic, context and validating the needs at the origin;
Analyze and synthesize information provided by stakeholders; produce written content for fit/gap: evaluate gaps bringing added value to the product for the clients and recommend improvements produced as a consequence;
Identify and analyze the various digital solutions, and recommend the ones to adopt to answer needs; analyze costs, benefits, risks, constraints and opportunities to consider within the reach and scope of the project;
Collaborate with the product manager to improve digital solutions;
Be an advisor regarding the best way to use the tool, the navigation structure and the best practices to improve the tool;
Contribute to defining and prioritising required features. Ensure approval of the recommended digital solutions by the stakeholders;
Configure parameters and system options; create test cases and conduct testing; support the User Acceptance Testing phase (UAT);
Coordinate, follow-up on activities and deliverable with the teams involved in the solution deployment;
Provide technical expertise on business requirements for system functional specifications;
Monitor market trends and best practices within their expertise field;
Carry out all other related task.

Qualifications

Education:
Bachelor’s degree in Management Information Systems, Computer Information Systems, Computer Science, or a related field;
Education related to Knowledge Management or information technologies, an asset;
Certification of Competency in Business Analysis™ (CCBA®) designation from IIBA, an asset.

Experience:
Minimum of 2 to 3 years of experience in business analysis or equivalent experience;
Use and configuration of one or more collaborative suites;
Experience in project management; • Experience in customer service;
Experience with ITIL processes an asset.

Skills:
Great communication and listening skills, oral and written
Analysis and synthesis skills
JAD facilitation skills
Master problem resolution
Flexible and autonomous
Organize and manage several projects simultaneously
Be comfortable in a multicultural environment, be open-minded
Data analysis skills (using Excel, SQL or other tools)
Passionate by technologies and open

Knowledge:
Bilingual (French and English);
Interest in knowledge management, collaboration and associated technologies;
Knowledge of Office 365 (Teams, Outlook, Share Point);
Knowledge of Atlassian products (Jira & Confluence);
Good knowledge of business process design;
Good knowledge of Requirement Management;
Good knowledge of the analysis and conception of IT software and systems;
Understanding of the project lifecycle and resources involved;
Understanding of different project delivery methodologies (Agile/Waterfall), an asset;
Knowledge of an IT service management product;
Understanding of interface ergonomics and design;
Basic understanding of IT infrastructure and it’s relation to applications and business services, an asset.

Additional Information

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