Senior Director – Housing and Supportive Programs

E4C - Edmonton, AB (11 months ago)

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This is a great opportunity to lead community-based non-profit programs located in Edmonton, Alberta. With an overall $20 million yearly budget, strong financial operations, and a vibrant diverse workforce, e4c has built a solid reputation with over 48 years of successfully supporting people in our community where they are at. e4c fosters partnerships with government, business, other agencies, health care professionals, faith communities and academics to find pathways to support the people we serve. Through our program focus areas in food security, shelter and housing, community connections, education and skill development we strive to eliminate and ultimately alleviate poverty in Edmonton.

Reporting to the CEO, the Senior Director of Housing and Supportive Programs will be a key member of the executive leadership team and will have overall accountability and delivery of e4C’s Housing Programs. Leading a team of five direct reports (Housing Services, Youth Housing, Transitional Housing, Permanent Supportive Housing, and Affordable Housing) and a total team compliment of 250, the Senior Director will be responsible for an $11.9 million operating budget. All of e4c’s programs on the housing continuum; urgent – transitional -permanent – supportive, including the youth housing programs, fall under the leadership of the Senior Director, Housing and Supportive Programs.

Our housing programs serve a total of 2000 unique individuals experiencing homelessness throughout the capital region and includes:

Emergency/short term housing for 300+ homeless women and youth across 4 sites
Street outreach and drop-in for 800+ sex workers
Transitional housing for 70+ persons with complex needs across 4 sites
Three months to one year of housing supports for 340+ homeless persons/households to be in their own homes
Permanent supportive housing for 50+ persons across 7 sites
Affordable housing suites for 100+ lower income persons

Hours: Full time position 40 hours a week

Who You Are

You have demonstrated an impressive record throughout your career of successful and innovative delivery of human services programs. This experience may have been gained in the not-for-profit, government agencies, or commercial sector.
You have excellent team leadership, mentoring, and development skills.
You have the strong organizational change competencies that are required to achieve success in our agency. We are evolving from programs operating in isolation from each other, to developing an integrated model that ensures a team approach is taken to service delivery, and that e4c’s persons served can access the range of its services in a simple and accessible manner.
You demonstrate well developed strategic and planning skills, and show an impressive record of having successfully delivered these strategies in challenging environments.

As a Senior Director of Housing and Supportive Programs you will be Responsible for

Team Leadership and Management

You play a key role in the overall development, strategic planning, service delivery, and management of the agency across multiple sites in coordination with the Chief Executive Officer and executive team.
Proactively engage in planning to improve program management.
Deploy resources efficiently and effectively toward agency goals, working with team to balance workload and effort, and provide regular feedback so that key staff can continuously improve their supervision and mentoring skills.
Establish annual program, departmental and team goals & objectives and track results against these goals as well as accountability for performance.

Program Delivery

You will provide leadership in operations and practice delivery relating to our programs targeted at Housing:
Lead the development of program logic model/framework.
Ensure development and implementation of program policies and procedures.
Ensure achievement of program outcomes.
Ensure operational efficiency, best practices and program accessibility.
Ensure adherence to Agency mission, philosophy, practices and plans.
Ensure persons served, stakeholder and community input.

Business Practice and Management

Lead quality evaluation and improvement planning in programs’ business practices, service delivery and information management areas.
Lead development of program budgets and ensure performance is relative to approved budgets.
Assess and develop infrastructure, frameworks and key processes that will ensure that best practices, scope of responsibility and quality programming.
Monitor operational efficiency and facilitates resource sharing across programs.
Monitor compliance with regards to regulatory, contractual, and accreditation requirements. Ensure timely and accurate reporting to e4c leadership, funders, and regulatory bodies.
Maintain sound awareness of issues and trends that may have an impact on the Agency, its programs and service users.

Liaison and Advocacy

Develop and ensure maintenance of strategic partnerships and collaborations that are beneficial to program delivery, persons served, communities and coherent with e4c’s mission, philosophy, practices and plans.
Timely and accurate reporting as dictated by contractual agreements and regulatory requirements.

Education and Certifications

Degree in the area of human services, psychology, administration or similar.
Master’s degree in Human Services, Education, Community Development or related field is an asset.
Ongoing education and development in the areas of human services delivery, social justice, information management, quality assurance, program evaluation or similar.
Police Information Check including vulnerable sector.
Youth Intervention Check.


8+ years’ leadership experience at a senior level, including team leadership, management of multiple programs, project management, quality improvement and change management.
Working knowledgeable of specialized and supported housing programming, housing development, property management and/or affordable housing issues.
Demonstrated understanding of not for profit stewardship responsibilities and the critical role of the agency’s Board of Directors.
Significant experience in setting strategic direction at program and agency level.
Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration among diverse stakeholders.
Demonstrated competency in the development and administration of complex budgets.
Proven experience working with contract funders and levels of government.
Demonstrated ability to analyze and compile complex data for planning and reporting purposes.
Well defined belief in the fundamental value of persons and social justice.
Knowledge of harm reduction, trauma informed practice, sexual exploitation, abuse, addictions, mental health, homelessness, and diverse cultures.


Leadership Skills – has demonstrated the ability to lead, coach and motivate others involved in program delivery. Will demonstrate an open and inclusive leadership style.
Change Management – a proactive leader who can unite his team on a program of change and ensure its successful delivery.
A Role Model for the Agency – exemplifies the values and principles of e4c in an executive leadership capacity both internally and externally. Demonstrates maturity, professionalism, discretion and reliable judgment.
Focused on Results – understands what is important to persons served, partners, employees and stakeholders, and is committed to achieving goals. Tenacious approach to delivery, quality of output and success of assigned functions, and e4c as a whole.
Inspires Confidence – establishes credibility, respect, and builds strong working relationships with agency manager, employees, and external stakeholders. Works in a collaborative and solutions-focused manner to achieve outcomes that align best with the needs of the people served and the agency objectives.
Political Astuteness – demonstrates a deep understanding of agency dynamics and how to influence and build relationships in complex environments.
Demonstrates Passion and Integrity – approaches work in an enthusiastic way. Committed to upholding professional standards. Sincere in own behavior and in dealings with others.

How to Apply

Please e-mail your cover letter and resume to

At e4c diversity is our strength. We embrace diversity and offer equal opportunities to all qualified applicants. We welcome your application regardless of origin, culture, ethnicity, age, ability, gender identity or faith.

Thank you to all those apply. Only those short-listed will be contacted for an interview.