Customer service representative – Moncton (outbound calls)

Nordia - Moncton, NB (30+ days ago)

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Is the customer service position a career fit for you?

You can easily build rapport with others?
As important, your service style contributes to increasing customer’s loyalty?
You are comfortable with selling value added solutions to a client?
You are passionate about succeeding and you can talk to it?
Yes! It’s time for you to pause and consider this opportunity.

We are looking for empathetic, friendly and dynamic candidates, responsible for increasing customer loyalty and offering products and services upgrades based on customer’s needs. On a day-to-day basis, our representatives are reaching out to customers from Canada's largest communication company.

People are really at the heart of our business. Our top priority is to provide a stimulating and rewarding environment for our employees, with total compensation among the most competitive in the industry. Our representatives confirm the success of this partnership: according to the 2018 employee survey, 84% would recommend Nordia as an employer to their family and friends!

What is expected from a Loyalty Representative:
Provide direct customer support related to Mobility products and services;
Enhance trust and loyalty by resolving customer issues through resolution flow;
Ensure that customer needs and expectations are fully satisfied;
Increase customer satisfaction by positioning value added products and services based on customer’s needs.

What’s required to join the team:
English or Bilingual (English & French) is required;
Work in a competitive environment and strive to exceed sales targets(previous experience in a sales environment – an asset);
Ability to multi-task (think, talk and type) and learn in a fast paced environment;
A proficiency with problem solving and decision making;
Able to demonstrate strong interpersonal and communication skills;
Demonstrate an interpersonal style that secures and expands the ongoing business relationship with the client;
Available and flexible to work afternoons, evenings and weekends
High school diploma or equivalent (completed)

What we offer:
Competitive base salary;
Performance based incentive;
Hourly premium for bilingual and weekend hours;
Full time (Up to 40 hours/ week);
Fully paid professional training and support to help you reach your potential;

Complete benefits plan after 6 months of service including:
Comprehensive insurance (medical, dental and life insurance);
Great discounts on telecommunications products and services.
Site offers some great specifics features you can review at: http://www.en.nordia.ca/moncton/

Class starts on September 30th 2019