Eminence Organic Skin Care
Technical Support Lead
How to Apply
Please send a cover letter and resume
For more information on Eminence Organic Skin Care, visit our website www.eminenceorganics.com, Facebook Page www.facebook.com/EminenceOrganicSkinCare and YouTube Page www.youtube.com/user/eminenceorganics.
*Update on Monday, December 9th, 2019 screening & interviews are in process, however, applications submitted immediately are still welcomed and considered.
Competitive Salary, Bonuses, Extended Health Benefits, Wellness Program, Product Discounts and Green Transportation Incentives
Location: Cambie & Broadway and Columbia & 6th, Vancouver, BC (at Eminence Organics’ Central Offices)
Core Hours: Monday to Friday from 8am – 4:30pm with occasional Technical Support when needed outside of normal work hours
Eminence Organic Skin Care provides premium products and unparalleled service to leading salons, spas and beauty professionals. Pioneer of the organic skin care movement, Eminence Organics combines more than half a century of herbal craftsmanship and innovation with Hungarian-inspired healing to offer results-oriented treatments. All of our products use only the freshest ingredients known to nature without harming animals or using any harsh chemicals - we pick only premium quality ingredients to craft natural, organic and Biodynamic® skin care that is good for the earth and good for the skin. Every ounce of our products receives personal attention throughout production and packaging.
Eminence Organics cares about the environment and integrates sustainable practices into every part of our business including planting a tree for every product that we sell through our Forests For The Future initiative.
Eminence Organic Skin Care is the leading name in the field of Organic Skin Care. Eminence Organics is renowned as the most unique and effective line of natural skin care products on the market today.
Eminence Organic Skin Care has been voted by skin care professionals as “Favorite Skin Care Line” and “Favorite Product Education”, both for ten years in a row, as well as “Favorite All-Natural Line” for eight years in a row and is considered #1 for skin care results in the natural & organic spa industry. Additionally, Eminence Organic Skin Care has won multiple “Best of the Best” readers’ choice awards for the best skin care products available, awards that are the most unbiased, prestigious honours given in the industry today.
Eminence Organics has also won multiple Environmental Awards & is a Certified B Corporation®, recognizing the sustainable farming & green practices we use to create our products as well as recognizing the progressive people practices we exemplify in supporting our team-members.
Since the arrival of Eminence Organics in North America, our business has experienced tremendous growth in every major market in North America and has created distribution channels in over 60 countries.
Currently with over 300 team-members worldwide and with thousands of dedicated and loyal spa and salon business partners, Eminence Organics has products which touch millions of faces and bodies across North America and throughout the world each year. Our charitable initiatives, including the Eminence Kids Foundation, impact thousands of lives each year.
Our Core Values
Extraordinary Service, Infectious Enthusiasm, Sincere Respect, Supportive Teamplay, Proactive Reliability, Passionate Dedication.
The Technical Support Lead is responsible for providing leadership to the Technical Support and Help Desk Team. The team supports a diverse group of users located across 3 locations (including 2 offices and 1 warehouse) as well as providing remote support to the Outside Sales Team around North America. The types of support includes Desktop and User support – this includes use of remote-control software, hardware setup, password resets, e-mail troubleshooting, general PC support, application support, configuring new PCs, printer set-up & support - while logging all technical support calls into a tracking system.
Reporting and Peer Relationships
The Technical Support Lead reports to the Director of Information Services and leads a Technical Team of two. The lead also partners with the System Administrator and works in collaboration with all members of the Information Services and Development teams. The Technical Lead also works collaboratively with internal team members from Product Development, Operations & Organization Development, Marketing & Communications, Supply Chain, Customer Education, Business Development, Order Services, Sales and Human Resources.
Roles and Responsibilities
Technology Team Supervision
User Technical Support
Technical Administration & Documentation
Additional Skills & Experience Preferred:
Job Type: Full-time