Customer Experience Representative

WI Woodtone Industries Inc - Chilliwack, BC (6 months ago)

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Are you passionate about providing customers with an unparalleled experience? Do you wake up every morning with the desire to impact people in a positive way? Do you get your kicks from helping others? Woodtone is looking to add an ambitious Customer Service rock star to our corporate sales team at our office in the Fraser Valley. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team succeed.

The successful candidate will be the initial point of contact for inbound customer requests from across North America. In your role, you will engage and collaborate directly with the Order Management Team and the Sales Territory Managers. You will have ownership of our Customer Inquiry process from the first contact through to after delivery follow-up, ensuring consistent communication and customer expectations are met and exceeded on an ongoing basis.

This is a fast-paced and rewarding role with a direct correlation between your personal performance and overall company performance in achieving customer service excellence and sustainable financial results.


  • Team first attitude; strong interpersonal skills
  • Strong analytical and problem-solving skills,
  • A positive, upbeat attitude
  • Excellent verbal and written communication skills
  • Ability to comprehend and translate verbal, writtenand on-line instructionsinto action
  • Strong organization, prioritization, and multi-tasking abilities
  • Demonstrated history of exceptional Customer Service
  • Computer experience with Excel, Word, Outlook
  • High School diploma or equivalent
  • Desire to learn and continuously improve

Additional Preferential Attributes:

  • Building Materials industry experience
  • Experience in a Sales environment using Customer Relationship Management (CRM) software
  • Ability to travel to the US


  • The first point of contact for inbound sales phone calls
  • Provide customer service and manage customer action items as required
  • Keeping records of customer interactions or transactions in CRM
  • Respond to and follow-up with Web and phone inquiries
  • Provide in-house coverage & support for the Order Management team
  • Manage Brush-out and Sample requests in a timely manner
  • Communicate & build relationships with our dealer and distribution networks
  • Meet and exceed customer expectations by providing professional, high-quality responses to requests
  • Display a high level of commitment to exceptional customer service and long term relationship building

Woodtone manufactures prefinished product solutions for inside and outside the home with an unsurpassed level of quality. We create siding, trim, wood paneling and more that are both exceptionally beautiful and built to last. Woodtone has been family-owned and operated for the last 40 years and as a member of our team, you’re part of the family too. Our owners take pride in providing employees with unmatched company culture and onsite amenities that encourage a healthy work-life balance. Our workout facility, industrial kitchen, and mindful workspaces are a few examples of the tools our team is given to maintain that balance. Coupled with a competitive salary, bonus, and benefits program, we aim to provide an incomparable employment experience. Learn more about Woodtone by visiting us at

Job Types: Full-time, Permanent


  • Customer Service: 1 year (Preferred)


  • English (Preferred)