Position: Dispatcher
Site: Seneca College – Newnham Campus
City: North York
Job Type: Full time, Permanent
Hours: Continental Days and Nights (0700-1900 + 1900-0700hrs.)
Pay Rate: $16.00-$18.04 (Pay rate based on a levelling system on site, $16.00/hr to start)
Required Experience:
- Minimum of 6 months experience in a call centre environment (high volume intake experience preferred)
- Minimum on 6 months experience as a call taker/ dispatcher in a service industry an asset
- Ability to manage radio communications and telephone inquiries
- Above average skills working to O365 applications including Outlook, SharePoint, Excel, Word, etc
- Demonstrated punctuality and reliability, tact, and diplomacy
- Post-Secondary education in a Emergency Services Communications program
- Excellent verbal/written communication skills
Job Duties:
- Able to respond to incidents of crisis and determine avenues for assistance.
- Able to utilize multiple softwares at once; CCTV, access control, mass notification
- Ability to absorb information from different platforms, analyze and make decisions
- Create and update activities in excel based Dispatch for ongoing calls and incidents in a timely fashion
- Use Alarm Monitoring software to keep track of intrusion alarms and dispatch guards to investigate
- Place fire alarm systems on disregard upon the request of approved contractor work and Seneca Facilities
- Answer security related calls and dispatch guards to assist and/or investigate
- Answer general inquiries relating to the college, transferring calls to the applicable department/individual if dispatch is unable to answer the question
- Dispatch guards to corresponding calls to their respective zones
- Contact and update the on-call contacts when and if needed
- Keep track and monitor the location of all guards
- Have a strong understanding of Seneca’s rules and policies
- Be knowledgeable on the layout of the campus, i.e., knowing the correct laneways
- Operate the fire panel...
- Liaise with various agencies including 911 emergency call centre, TPS non-emergency, and TFS non-emergency
- Liaise with external organizations including but not limited to fire systems service companies, elevator service companies, etc.
- Liaise with other Seneca departments and stakeholders (facilities, IT, residence, etc.) to ensure effective and timely response
Highlights:
- Employer paid benefits including medical, dental and vision care.
- Opportunities for growth and advancement
- Continuous training opportunities
About the company:
Paragon is Ontario’s largest privately owned and operated security company with over 4000 employees. We specialize in securing Commercial Office Towers, Colleges and Universities, Retail Shopping Centers, Condominiums, and Hospitals.
Our Mission is to proactively protect life, property, and the assets of our clients. We fulfill this mission through our commitment to client satisfaction, ensuring that our Security Guards receive continuous training and ongoing investment in advanced innovative technology.
We pride ourselves on promoting from within. In fact, many members of our middle and upper management began their careers at Paragon as a Security Guard.
Paragon Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, ancestry, race, color, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, sexual orientation, gender identity, sex (including pregnancy & breastfeeding), or any other protected grounds as outlined by The Ontario Human Rights Code.
Please Apply with a current resume attached. We thank all candidates for their interest in Paragon; however only candidates selected for an interview will be contacted.
Telephone inquiries- Manvir – 416-640-8878
Job Types: Full-time, Permanent
Salary: From $16.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 12 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Application question(s):
- Do you have any receptionist or call center experience? If yes, please specify.
- This position requires you to work 2 weeks day shift (0700-1900) and 2 week's night shift (1900-0700). Can you work this rotation?
- Have you completed a diploma in 911 & Emergency Services Communications?
