Director, Laboratory Operations – Hamilton Regional Laboratory Medicine Program

St. Joseph's Healthcare Hamilton - Hamilton, ON (13 months ago)

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The Hamilton Regional Laboratory Medicine Program (HRLMP) is comprised of over 589 staff, 47 medical staff, and 18 laboratory scientists. Total HRLMP budget is $63 million operating annually.
St. Joseph's Healthcare Hamilton is a teaching affiliate of McMaster University, offering services on three main sites including St. Joseph's Hospital, the Centre for Ambulatory Health Services, and the Centre for Mountain Health Services.
Hamilton Health Sciences is a family of five unique hospitals and a cancer centre, including: General Hospital, Juravinski Hospital, McMaster University Medical Centre, McMaster Children's Hospital and the Juravinski Cancer Centre, Urgent Care and West Lincoln Memorial Hospital. Surrounding hospitals include Community Hospitals residing in or near the Hamilton area. This is an exciting opportunity to lead a well established integrated program in Laboratory Medicine. This is a dynamic program that works collaboratively with the hospitals and the university to provide leading edge patient care.
The Director of Laboratory Operations is accountable for the leadership and management of all aspects of the Hamilton Regional Laboratory Medicine Programs day-to-day laboratory services, including the support of research and education activity, human resource planning and financial/fiscal responsibility.
This is a complex multi-site role (includes Hamilton Health Sciences– separate HR, budget and Corporate policies/processes)
This role is part of the Local Health Integrated Network, Laboratory Services Network administrative team.


Master's level education in Business Administration is required
Post Secondary Education required – specifically in Medical Laboratory Technology program through a certified College or University
Professional membership with the Canadian Society of Medical Laboratory Sciences with licensing (annual) through the College of Medical Laboratory Technologists of Ontario is required.
10 years of experience in large Laboratory management and knowledge of Laboratory function in an academic setting is required.
5 years of progressive leadership and in managing budget, finance and workload within Health care, hospitals and/or Laboratory Medicine required.
Proven experience of being highly effective in a large or public organization will align well with the HRLMP's complex environment.
Exceptional interpersonal and negotiation skills, ability to build strong relationships and demonstrated commitment to the values of Service, Responsible Stewardship, Community Responsiveness and Respect will position you for success in this senior leadership role.
Experience with integrated strategic planning, implementation and operation as well as demonstrated systems, technology and project management skills to align projects with strategic goals and operational objectives.

Collaborate with the Professional staff, peer and senior leadership to ensure alignment and involvement in meeting our service, research, educational and financial mandates
Ensure compliance with quality, regulatory and risk management requirements
Provide operational (laboratory) leadership
Development of key performance indicators; achievement of established targets
Foster innovation through the support of research
Best practice sharing internally and externally
Liaise with external groups, peers and associations to ensure current awareness of best practices, technology trends and development of potential stakeholders
Develop budgets including 5 year capital plans and collaboratively developing annual strategic and operational plans for the Program
Develop and present business case proposals
Providing leadership in the development of the mission, vision, values and goals of the Hamilton Regional Laboratory Medicine Program which are consistent with and support those of St. Joseph’s Healthcare Hamilton and the Hamilton Health Sciences Corporations and surrounding community hospitals.
Facilitating integration of the Program
Promoting an environment which supports clinical excellence, continuous learning, outcome evaluation and research
Developing a communication system that establishes and maintains effective participative communication within and across the Program and clinical programs
Providing leadership in the planning and integration of quality management within the Program, including the establishment of goals, targets, strategies for attainment of the goals and processes to measure and evaluate the quality of service
Provide continuous, timely and relevant laboratory testing to all hospital campuses within Hamilton Health Sciences and St. Joseph's Healthcare Hamilton.

Develop a Laboratory business system, working towards:
Financial management
New business development
Human Resources and Strategic planning
Utilization management
Sustainable long term planning