ICBC - Client Service Representative

Better Choice Staffing - Kelowna, BC (30+ days ago)

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Client Service Representatives form an integral part of the ICBC team by delivering professional and informative frontline services to the Corporation's diverse customer base. As well as operating out of a Driver Licencing Centre, they provide valuable practical assistance to the driver examination process by performing follow-vehicle duties. This is an excellent opportunity for anyone looking to advance their customer service experience in a corporate environment.

Location: Kelowna and Penticton (3 days a week in Kelowna, 2 days a week in Penticton)

Duration: 7 months, to start in March 2020. Possibility of extension or permanent opportunities upon completion of the contract

Schedule: 37.5 hours per week

Hourly Wage: $23.86 (+ 18.8% in lieu of benefits/vacation = $28.34)

Responsibilities and Duties:

· Respond to a variety of inquiries related to driver licensing

· Explain licensing policies and procedures to clients, including frustrated individuals and those whose first language is not English

· Determine whether requirements for driver’s license renewals, duplicates and BCID cards have been met

· Assess identification/documents to ensure validity

· Administer knowledge/vision tests and determine results

· Operate digital photo and vision testing equipment

· Follow procedures related to cash handling and revenue transactions

· Access computer systems and databases to enter, retrieve, analyze, and edit a variety of reports and data

· Comply with privacy regulations and work in accordance with specified timelines

· Perform follow-vehicle duties (driving ICBC car following another vehicle being tested for a license while the driver examiner takes notes in the passenger seat).

Knowledge, Skills and Abilities:

· High school diploma

· 2 years' experience working in a customer-facing environment

· Cash handling experience in a busy environment (banking experience is an asset)

· Strong ability to multi-task and deal with rush periods

· High standard of customer service with excellent interpersonal and conflict resolution skills

· Minimum data entry proficiency of 5000 nkph at 95% accuracy

· Valid Class 5 license (or at least "N") for follow-vehicle duties.

Other Requirements:

· Able to stand on feet for prolonged periods

· CSIS Clearance: must have 10 years’ Canadian residence

· Credit must be in good standing

· Must be comfortable with driving

· Punctuality and full commitment to the duration of the assignment is essential.

Better Choice Staffing is pre-screening candidates for this position. Selected candidates are required to complete a short computer assessment, pre-screen Skype/phone interview, and have two reference checks completed. Due to the high volume of applications we receive, only candidates that meet the qualifying criteria will be contacted.

Job Types: Full-time, Temporary, Contract

Salary: $23.86 /hour


  • Banking: 1 year (Preferred)
  • Customer Service: 2 years (Preferred)
  • Office Administration: 1 year (Preferred)


  • Secondary School (Preferred)


  • Kelowna, BC (Required)


  • Class 5 Driver's (Required)