Guest Service Supervisor – Sheraton on the Falls

Falls Avenue Resort - Niagara Falls, ON (4 months ago)

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Position: Guest Service Supervisor

Location: Sheraton on the Falls

Department: Front Desk/Guest Services

Why work for Canadian Niagara Hotels as a Guest Service Supervisor?

As a part of Canadian Niagara Hotels, you will also have access to an amazing medical and dental benefits plan as well as an employee discount program for hotels around the world. We are a company that believes in the talent of our associates, we are dedicated to assisting them in developing their skills to advance their career. Most important, you’ll be a part of a team that’s includes 2500+ talented and dedicated hospitality enthusiasts who are dedicated to providing an unparalleled hotel experience to each and every guest.


Guest Service Supervisor Responsibilities:
Responsible for coordination of the Guest Service Team
Ensure guest satisfaction levels are always met and exceeded – this includes training and coaching the front line associates to reach their fullest potential while resolving guest complaints in a professional manner
Continually seek out ways to improve operations and increase revenue or decrease costs
Ensure all company SOPs and standards met
Assist with administrative support as necessary
Other duties as assigned

What you’ll need as a Guest Service Supervisor:
Experience: 2 Years of Guest Service/Front Desk experience in the Hotel industry

Education: College/University Degree in Hospitality/Tourism or related program is preferred

Other Qualifications:
Ability to work under pressure and manage simultaneous tasks
Demonstrate a professional attitude in every aspect of the position
Strong leadership and coaching skills

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