Requisition ID: 216511
Work Area: Customer Service and Support
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
SAP Customer Experience (CX) drives solutions intended to help businesses move beyond traditional customer relationship management (CRM), engaging their customers anytime, anywhere, and on any device.
Within SAP CX, C4H Foundation is an side-by-side extensibility framework offering a way for partners and customers to easily extend SAP applications with customer-led-innovations and simplifies extensions across C/4HANA and other SAP products.
Within the SAP Customer Experience, we are building a world class support and operations organization and are currently seeking Support and Development engineers specifically for C4H Foundation as well as commerce. To fit into our team, you should be passionate about software development and problem solving while understanding the importance of product support to effectively respond to customer needs. You will work to help our customers overcome problems when consuming our software. As part of an ambitious and highly efficient team you will perform root cause analysis, follow troubleshooting methodologies, perform tooling and product development.
We apply agile methodologies in our product development. You will be part of a cross-functional SCRUM team with the role of a Developer / Senior Developer and you will work on development tasks end-to-end (i.e. specification, design, built-in quality, testing and documentation).
EXPECTATIONS AND TASKS
The job requires:
Supporting consumption of C4H Foundation solution as gatekeeper of troubleshooting any issues.
Communicating with customers and partners to identify, understand and solve problems related to C4H Foundation and the platforms it integrates.
Maintaining, implementing, testing solutions with an openness for new technologies in an innovative environment.
Solid software development skills with a passion to build quality applications
Accountability, delivery of the assigned tasks on time, ensuring high quality and high performance
Working in an agile development environment requiring the individual to be self-driven, take decisions independently and be flexible to cater to demand
Interface with customers and consultants to support implementation projects and to gain better understanding of customer requirements
Understanding the requirement of normal customer support model and work collaboratively with the global team setup.
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
University degree in Computer Science, Natural Science, Business Engineering or a related discipline
Strong team player mindset is essential
Constructive and open style of communication at all hierarchy levels (internally and externally)
Flexibility and ability to adapt quickly to new tasks/challenges
Strong analytical skills and the ability to work conceptually
Fluent in English (both verbal and written)
Experience with JAVA and Enterprise frameworks such as Spring
Experience in the following development environments would be beneficial, but not a must:
Collaborative software engineering, working in team applying the SCRUM methodology
Development experience with in-memory technology in general or SAP HANA in particular
Profound business process know-how and expertise in one or more SAP solutions
Google Go programing language
1 – 4 years of relevant work experience
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).
Successful candidates might be required to undergo a background verification with an external vendor.