Patient Financial Coordinator

Genesis Fertility Centre - Vancouver, BC (6 months ago)

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Genesis Fertility Centre, located in beautiful Vancouver, Canada has an immediate opening for a highly motivated, multi-task oriented accounts receivable clerk with a passion for women's reproductive health In operation since 1995, Genesis continues to provide top quality compassionate care to assist our community in achieving their family dreams. Our philosophy is to incorporate a high level of experience with the newest assisted reproduction methodologies on a continuous basis.

Working at Genesis offers you the opportunity to be part of a dynamic team of reproductive experts dedicated to providing outstanding patient care. Since opening our doors in 1995, Genesis has grown to be one of the largest IVF clinics in Canada and a leader in reproductive technology. We offer a comprehensive range of assisted reproductive technologies, including IUI, IVF, ICSI, PGD, surgical sperm retrieval, cryopreservation, oocyte and sperm donation. Our results—which are among the best in North America— speak to our commitment to research and innovation, our state-of-the-art embryology lab, and to our outstanding staff.

Patient Finance Coordinator

We have an immediate opening for a highly motivated, multi-task oriented patient finance coordinator with a passion for women's reproductive health.

Hours are full time; 7.5 hours per day, M-F 5 days a week

This position will support the Vision, Values, Purpose and commitment of Genesis Fertility Centre and at all times be cognizant of the importance of patient safety. Reports to the Operations Director and ensures the provision of confidential administrative and clinical support for the purpose of maintaining accurate patient records and comprehensive patient care. This position assists with patient flow, teaching, data entry and supervised clinical procedures.

Key Responsibilities:

  • Conduct financial orientations with patients
  • Manage over all AR of clinic, including patient billings, processing invoices and payments
  • Perform receptionist functions such as receiving visitors, answering the telephone, directing calls and taking messages; provide information and assistance in response to inquiries, as required.
  • Perform other related duties as assigned.

Skills and Abilities:

  • Customer service focused
  • Proficiency with Microsoft Office products
  • At least 2 years’ experience in fertility or health care industry
  • High degree of accuracy coupled with timely execution of tasks
  • Ability to set priorities and work with deadlines without supervision
  • High level of compassion and empathy when dealing with patients
  • Mature, professional, and able to maintain patient confidentiality
  • Ability to speak and write fluently in English. Mandarin speaking is an asset

Salary: Competitive

Job Type: Full-time


  • Accounts Receivable: 1 year (Required)
  • Finance: 1 year (Required)


  • High school or equivalent (Required)