Administrative Support V

Alberta Health Services - Edmonton, AB (30+ days ago)

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Your Opportunity:
Would you enjoy leading a team in a fast paced, complex, change oriented environment that has an important impact on the delivery of front line healthcare services? Provincial Staffing Services supports the day-to-day scheduling tasks of AHS employees and managers. As the Administrative Support V - Scheduler Team Lead you will provide critical expertise in the daily operations of the staffing office by providing direction to staffing clerks, monitoring workloads and determining clerk duties in collaboration with the SSC Manager. The successful lead will efficiently process payroll with timekeeping in ESP, analyze the time admin exception reports, investigate pay errors from a timekeeper perspective and make the necessary corrections for accurate delivery of pay. You will provide scheduling support for Unit Managers, Unit Charge Nurses and Relief Team Managers to ensure unit work plans and staff schedules/assignments are up to date and maintained through ESP. Leveraging strategic communication and problem solving skills will be key in the ongoing collaboration with Unit/Site Managers to resolve high priority scheduling issues in ESP. Your scheduling expertise will enable the ability to anticipate unit staffing needs and communicate these needs effectively to your client groups. Dynamic customer service skills will also be used to fluidly support your clients in optimizing the use of ESP and helping to extract information from staffing/scheduling reports and related statistics. The Scheduling Team Lead will act as a mentor for peers and must actively promote and facilitate a positive environment in the workplace by fostering a team attitude of acceptance and tolerance. The Scheduling Lead will also be adept at maintaining cohesion by utilizing proven conflict resolution skills both within their team and for internal clients.

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification: Administrative Support V
Department: Staffing Services Float Pool
Primary Location: Alberta Hospital Edmonton
Multi-Site: Not Applicable
FTE: 0.50
Posting End Date: 13-NOV-2019
Temporary Employee Class: Temp Part Time
Date Available: 22-NOV-2019
Temporary End Date: 03-MAR-2020
Hours per Shift: 9
Length of Shift in weeks: 12
Shifts per cycle: 26
Shift Pattern: Days, Evenings, Weekends
Days Off: As Per Rotation
Minimum Salary: $27.28
Maximum Salary: $33.17
Vehicle Requirement: N/A

Required Qualifications:
Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:
Knowledge and operation of Microsoft Outlook, Word and Excel. Scheduling Team Lead’s will be assigned to support EDM Zone and the correlative SSC hours of operation.

Preferred Qualifications:
Staff scheduling experience with demonstrated use of related scheduling applications. 1 year of full time equivalent experience in an AHS, ESP Staffing Services Office within the past 5 years. Current working experience in the role of a STL within an AHS centralized Staffing Service Center Timekeeping experience in ESP. Leadership experience (Delegating, Prioritizing, Coaching, and Mediating). Successful completion of the Scheduler Team Lead training and orientation.