Automotive Service Advisor

Perfect Fit Automotive Group - Calgary, AB (30+ days ago)

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Join our fast paced and exciting team representing some of the world’s best luxury vehicle brands including Ferrari, Maserati, Rolls-Royce, and Alfa Romeo. Reporting to the Service Manager, the Service Advisor will maintain strong relationships with and offer exceptional customer experience to all clients. Responsibilities include consulting and explaining in detail all vehicle service requirements and promoting high brand standards while aligning business and customer needs. While on the back end, the Service Advisor will make sure we hit our targets and complete all required goals from the brands

Duties:

Offer exceptional customer service to all customers while maintaining and exceeding brand standards

Prepare and provide detailed and accurate estimates for customers

Open and manage work orders

Work with department staff to ensure effective and efficient completion of service repair orders

Ensure all customers are engaged and acknowledged

Handle customer complaints and disputes in a professional manner

Coordinate scheduling of appointments

Update and post work orders daily. Ensure detailed notes are entered in open work orders.

Receive all parts on to work orders. Familiarity with CDK would be an asset.

Ensure payments are processed correctly and any errors are reported immediately

Must have a valid drivers license with a clean driver's abstract

Other tasks as needed

Job Type: Full-time

Salary: $40,000.00 to $80,000.00 /year

Experience:

  • sales: 4 years (Preferred)
  • Customer Service: 4 years (Preferred)