Membership Coordinator

Mission Group Enterprises LTD - Kelowna, BC (30+ days ago)

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Job Type: Full Time, Seasonal
Start Date: As soon as possible

Language: English
Minimum Education: High School
Positions Available: 1

NOC Group: Operators and Attendants in Amusement, Recreation and Sport (6671)
NOC Job Title: Attendant, Boat Rental
Expires in 0 days
Expires: 2020-02-14
Posted: 2020-01-17
Last Updated: 2020-01-17

Job Location(s)
1000 - 1631 Dickson Avenue
Kelowna, British Columbia
V1Y 0B5, Canada
Job Description

Mission Group, the Okanagan’s leading real estate development and building company, is looking for a Membership Coordinator for its Aqua Marine Valet / Aqua Boat Club operations. This is a full time, seasonal position (March to October) with the potential to develop into a full time, permanent position. As a Membership Coordinator you are often the first contact for new and potential members. You will be the definition of a quality customer service superstar while providing information, delivering services, and supporting operations with efficiency and courtesy. This role involves steady interaction with others and has a direct impact on creating an outstanding membership experience.


  • Receive and respond to inquiries from members, the public and team members
  • Explain the Aqua Boat Club (ABC) experience to prospects in order to ultimately convert them to members
  • Help manage the ABC reservation system
  • Assist in promoting and selling ABC memberships
  • Familiarize new members with the yard, the processes and the Master Agreements
  • Assist the Director with training and hiring of seasonal staff and scheduling shifts
  • Coordinator and follow-up on subcontract work
  • Assist with internal and external promotions and marketing campaigns/strategies to attract new members and retain existing members
  • Create and distribute newsletters, promotions and updates, and coordinate events

  • Completion of Grade 12 and familiarity with general office practices or completion of a relevant certificate program
  • At least 6 months experience in an office, customer service or sales role
  • Great sales, communication and customer service skills
  • Proficiency with email and basic computer programs
  • Able to quickly and positively establish rapport with members and contribute to an outstanding membership experience
  • Able to speak clearly and professionally
  • A flexible schedule (shifts will include some weekends)
  • General boating knowledge and customer service training would be an asset
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How to Apply

Expiring: Feb 14, 2020