Manager, Food & One Card Services

Fleming College - Peterborough, ON (22 days ago)

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This is a contract administrative position for a 1-year period (December 2019 – December 2020)

Reporting to the Director, Housing, Food and Student Conduct, you will be responsible for managing the day-to-day operational functions of Food Services and the One Card Program at Fleming. Primary responsibilities will include customer service to students and staff, fiscal / budget oversight and technically related operations, serving internal College groups and community partners. Key aspects of this role include working to enhance Food Service levels to students and staff and to expand the Fleming One Card into a successful, revenue generating operation that benefits all stakeholders in terms of service and amenities.

You will be required to establish and develop business policies and procedures to ensure growth and improvement to departmental operations, including financial accuracy and statistical reporting. The policies must comply with changing legislative requirements, Fleming’s policies and procedures, and academic program needs. You will also be responsible for developing training and orientation materials to support organizational improvements and for the introduction of innovations and implementation of technological advancements to ensure the programs and services meet the needs of the Fleming community.

In addition, you will work in conjunction with Housing Services in the development, marketing and management of the residential meal plans including financial reconciliation and reporting as well as liaising with multiple offices on campus and key stakeholders in the Peterborough / Lindsay communities that benefit or could benefit from the Fleming Card program. You will also be responsible for responding to after hour service disruptions and implementing resolutions on occasion.

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For a complete job description, please refer to the document found here: Job Description

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What We Are Looking For:
As our ideal candidate, you will have a relevant combination of experience and education including a 3-year diploma or university undergraduate degree in a related discipline such as Business Administration, Finance or Accounting. To compliment your formal education, you will have at least 5 years of related experience in marketing and sales, including entrepreneurial experience leading new initiatives with various stakeholders as well as possess and/or demonstrate the following:

Strong and effective communicator with the ability to reconcile significantly diverse viewpoints, foster cooperation and work collaboratively within and across various departments;
Experience working with multiple internal partners;
Complex problem solving skills;
Ability to foster a team environment;
Knowledge of various technologies and software, e.g. Student Information Systems, One Card Systems etc;
Advanced knowledge of MS Office and relational databases;
Excellent communication skills and the ability to gain resolution;
Knowledge of financial and accounting procedures;
Retail point of sale knowledge is necessary.
Experience motivating employees; team building,
Solid understanding of student development, student issues and needs of students;
Experience in developing, implementing and monitoring service excellence;
Experience in mediation and crisis intervention an asset; and
Certification and/or professional designation in Project Management is an asset.

Equity, Diversity & Inclusion

Fleming College is committed to building diverse, equitable, inclusive, and accessible learning and working environments. We welcome those who would contribute to the further diversification of our Staff, our Faculty and our Administration including, but not limited to, women, racialized persons, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity to apply.

We believe in and promote the rights of all persons with disabilities and commit to ensuring accommodations available throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform our Human Resources staff of the nature of any accommodation(s) that you may require to ensure your equal participation. To obtain a copy of this document in another format please e-mail